I have been double billed for my murena.io cloud account. I am trying to take this up with helpdesk@murena.com but they are saying they don’t see it in their system. I sure see it in my bank account. Just curious if this is happening to anyone else.
Thanks!
Pl can you share the helpdesk ticket # you raised to report this.
Certainly. Ticket number: 9946072
The invoice from Murena is #507033 and is for $49.90. This is correct I want the Murena service and it costs $49.90. I just don’t want to pay it twice.
Since it seems to be just me having this issue so I have been trying to think out of the box. Perhaps I signed up twice by accident? If so what was the other email account that the invoice went to? What I can’t understand is why Murena can’t identify the billing in their system and explain why it happened or identify it as a mistake.
Next I’ll contest the charge with the credit card processor. Who knows, perhaps they made a mistake.
For me it isn’t about the money. Its the principal of it. I need resolution or I need to move on.
Thanks for any tips you may have to resolve this.
Thanks for sharing the ticket number. I see the helpdesk has responded to your query yesterday. Rest assured they will figure out what is happening here. Will send them a reminder as well to update you on the progress of the resolution.
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This is resolved. Thank you for helping me get this taken care of.
I am a happy customer once again.
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