e/OS Drive / Cloud is full -> not true

[Jayky]

Hi there,

this morning an hour ago I got a message, that my /e/ cloud is full (99%). I checked this and it is at ~65%.

I deactivated things like sync pictures etc. So why do I get this information? Is there another “full” cloud of /e/ that should be checked by me? (I am aware of only one account of mine and the phone is only connected to that account)

I have no idea where to look for to solve this. The previous threads to cloud topics where different issues…

[oliv]

Me too, the drive is full on the phone and the sync app on the computer, but not on the website (72%, which is correct)

[calathea]

I’ve got the same issue. I even get three different values for the amount of data: 99% (just updated to “more than 100%” a couple of minutes ago) according to notifications, 67% according to cloud dashboard, 10% according to the file list.
What to do now? Please explain for dummies…

[Manoj]

Will pass on these comments to the infra team to check and respond.

[Manoj]

The team is working on a resolution. Will keep you updated on this thread.

[Manoj]

Update :
The issue has been resolved.

From the infra team an explanation for the discrepancy in the storage values.

• We applied a fix for a bug that didn’t account for email quota usage in total quota usage
• However, we face this inconsistency issue with some accounts where the displayed quota on dashboard is not the same as the total used quota(email + cloud)

We have reverted the earlier bug fix and will be communicating further about any changes.

[Jayky]

Cool, thank you and thanks to the team for this fast reaction!

[graz]

Hi, I have a FP3 and since las update (I attach photo) I have a constant notification of 99% of cloud storage use. I hope in the fix you mentioned works for the next update.