I try to install /e/OS on my Fairphone 4, the /e/OS installer always stop at 65/100 with this error:
" Error on step: device-detection
Cannot execute command connect adb
Cannot execute command download
Cannot download
downloadAll error downloadAndUnzipFolder Error
current_file https://images.ecloud.global/official/FP4/IMG-e-latest-a14-official-FP4.zip
Download fails Cannot download chunk (2) 77 Request timed out: GET https://images.ecloud.global/official/FP4/IMG-e-latest-a14-official-FP4.zip
Proposal: Retry by refreshing this page."
I’ve tried it many times always the same…
any ideas?
I tried it on a Mac with chromium…
aibd
September 12, 2025, 6:08pm
2
Are you able to explore if there is plenty of free space for the download? I don’t know which would be the working directory but Chromium may download into some size limited space, perhaps.
The need for a good capacity data cable is often a problem but as your FP4 seems to have been identified the cable may be ok.
A Mac can also have problems with “unknown executables” – I have no knowledge to help on this though but it might account for the rather vague error.
Yes, there is plenty of free space for the download… I tried it tomorrow agein on a Linux PC again, maybe it works on this OS…?
On a Linux PC it was no problem. I think it doesn’t work out of the box on a Mac…
So, I close this topic
piero
October 23, 2025, 2:50pm
5
It could be not so complicated, see here :
[Fairphone 6] Stuck on bootloader screen - can I install via Mac?
.
in 3 copy / paste actions !
.
because even well illustrated, the “web-installer” often don’t work,
and because the official documentation is imbuvable.
.
.
here we take the Fairphone 6 as example,
but it is the same logical and quite the same process for all the devices that have :
only "IMG-e-xxxxxxxxxxx.zip" file on their download page,
no "recovery-e-xxxxxxxxxx.img" file on their download page,
no "recovery-IMG-e-xxxxxxxxxx.zip" file on their download page,
that contains an install script named like flash_FP6_factory.sh.
specific macOS Guide comming soon …