/e/os web installer cannot connect to Fairphone 3 in Fastboot mode

/e/OS Devices Fairphone
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1

Hello everyone,

I got a used Fairphone 3 a couple of days ago and wanted to install e os.

I tried the web installer on a windows and a linux PC. Everything was fine until after it downloaded the OS. However, when i get to the step “Bootloader-Connection”, when the installer restarts the phone in fastboot mode, i cannot connect it anymore.
I read that it might be driver issues, but i cannot update them manually on the windows PC, because it is my work PC and those options are managed by our administrative team.
The fastboot menu give me the info that secure boot is disabled and device state is locked.

I found some similar questions on this forum, but most of them are really old or not helping in my situation.

Any ideas what to do?

Regain your privacy! Adopt /e/OS the deGoogled mobile OS and online servicesphone

2

Please confirm if it is a driver issue. Windows will likely install a general purpose driver not the Universal driver required. Connect the phone to Windows PC, open Device manager, check that the phone is showing OK, that is not as :warning: Problem device.

Now switch the phone to fastboot mode and perform the same check with Device manager. If showing :warning: usually you would now allow Update manager to open and to provide the required driver.

If the PC is crippled such that the :warning: cannot be resolved you will need to use a different PC.

1 Like
3

Using your work computer to do this would imply this is a work-related activity, so the administrative team would be happy to assist you, I guess.

In case it’s not work-related please use a private computer and be happy if the administrative team is not on your tail for what you are even doing :wink: .

1 Like
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I am allowed to use my work laptop for private stuff, they won’t chase me for it or something :smiley:

5

Where is the problem then with updating drivers? Cause you need more than one driver for it on windows