Email Service, mail01.ecloud.global DOWN? since oct. 24 th not a single mail received

[AlexusGreat]

Murena io is the worst mistake.
I get Undelivered Mail Returned to Sender trying to send an email to this “service”
Why monitor is showing all green https://status.murena.io/ ??
I paid for this “service”

Regain your privacy! Adopt /e/OS the deGoogled mobile OS and online services

[Baggypants]

Email is working, at least for most people, including myself.

I’m using mail.ecloud.global as the imap and smtp servers, as suggested in the docs

https://doc.e.foundation/support-topics/configure-email

If you are paying you can also open a helpdesk ticket.

[AlexusGreat]

I use mail.ecloud.global as the imap and smtp servers, as suggested in the docs, as well.
mail01.ecloud.global is what I am getting, by trying to send an email from another account. Have you tried this as well?
Thanks for the hint about the helpdesk ticket

[Baggypants]

Yes, I can send to, and receive from, murena.io I host my own email server. If it’s a mail server you manage it might be worth checking what it’s resolving the MX record for murena.io. It’s possible it may have a stale record pointing to mail01.ecloud.global.

$ dig MX murena.io

; <<>> DiG 9.18.30 <<>> MX murena.io
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 2326
;; flags: qr rd ra; QUERY: 1, ANSWER: 2, AUTHORITY: 0, ADDITIONAL: 2

;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 65494
;; QUESTION SECTION:
;murena.io.			IN	MX

;; ANSWER SECTION:
murena.io.		300	IN	MX	50 mail.ecloud.global.
murena.io.		300	IN	MX	10 mail.ecloud.global.

;; ADDITIONAL SECTION:
mail.ecloud.global.	1177	IN	A	95.217.246.96