Error in adding account: Pixel 4a 5G

Using /e/OS Troubleshooting
1

Hello Murena team,

Recently I switched my device to Pixel 4a, and have gifted my earlier mobile to my daughter with her own “murena.io” account.

However, I am not able to add murena account on my Pixel 4a 5G (I have installed /e/ OS there, of course.) When I enter my login and password, I see this following error:

                 CONFIGURATION DETECTION
                Couldn't fild CalDAV or CardDAV service. Username (email address)/ password wrong?

I am using the correct password, but unable to add this email to my phone. Today, I could not check email using web login, I have opened another thread here.

I have set up a 2FA, perhaps this is the error? I tried to remove the 2-FA login option in settings, that did not work for me. Error logs are attached below.

How do I access account using my phone, please help to add this account on my device.

Thanks.
Regards,
Ashish

======= LOGS.TXT ===============================================================
2025-01-02 16:23:46 1241 [servicedetection.DavResourceFinder] Finding initial carddav service configuration
2025-01-02 16:23:46 1241 [servicedetection.DavResourceFinder] Checking user-given URL: https://murena.io/remote.php/dav
2025-01-02 16:23:47 1241 [network.HttpClient] → PROPFIND https://murena.io/remote.php/dav h2
2025-01-02 16:23:47 1241 [network.HttpClient] Depth: 0
2025-01-02 16:23:47 1241 [network.HttpClient] User-Agent: eOS (Android) Nextcloud-android
2025-01-02 16:23:47 1241 [network.HttpClient] Accept-Language: en-IN, en;q=0.7, *;q=0.5
2025-01-02 16:23:47 1241 [network.HttpClient] Content-Type: application/xml; charset=utf-8
2025-01-02 16:23:47 1241 [network.HttpClient] Content-Length: 290
2025-01-02 16:23:47 1241 [network.HttpClient] Host: murena.io
2025-01-02 16:23:47 1241 [network.HttpClient] Connection: Keep-Alive
2025-01-02 16:23:47 1241 [network.HttpClient] Accept-Encoding: gzip
2025-01-02 16:23:47 1241 [network.HttpClient]
2025-01-02 16:23:47 1241 [network.HttpClient] <?xml version='1.0' encoding='UTF-8' ?><CARD:addressbook-description /><CARD:addressbook-home-set />
2025-01-02 16:23:47 1241 [network.HttpClient] → END PROPFIND (290-byte body)
2025-01-02 16:23:48 1241 [network.HttpClient] ← 401 https://murena.io/remote.php/dav (1487ms)
2025-01-02 16:23:48 1241 [network.HttpClient] server: nginx
2025-01-02 16:23:48 1241 [network.HttpClient] date: Thu, 02 Jan 2025 10:53:49 GMT
2025-01-02 16:23:48 1241 [network.HttpClient] content-type: application/xml; charset=utf-8
2025-01-02 16:23:48 1241 [network.HttpClient] set-cookie: oc_sessionPassphrase=5w2%2Bxgw0E8YGv2HxKnYisfMgZYWqMHQY2yS2vTBYlk0h1ViR%2B%2BortpoGxR7GUJA0MaNvbQjGHCcFJNfoWxoATSLdNAzbbdgMfLS15xFZecioSgZHmaZItt8zd%2BS6AHTg; path=/; secure; HttpOnly; SameSite=Lax
2025-01-02 16:23:48 1241 [network.HttpClient] set-cookie: __Host-nc_sameSiteCookielax=true; path=/; httponly;secure; expires=Fri, 31-Dec-2100 23:59:59 GMT; SameSite=lax
2025-01-02 16:23:48 1241 [network.HttpClient] set-cookie: __Host-nc_sameSiteCookiestrict=true; path=/; httponly;secure; expires=Fri, 31-Dec-2100 23:59:59 GMT; SameSite=strict
2025-01-02 16:23:48 1241 [network.HttpClient] content-security-policy: default-src ‘none’;
2025-01-02 16:23:48 1241 [network.HttpClient] set-cookie: ocvebajunw79=c1e8da8730b7807e971f68deefda7dcc; path=/; secure; HttpOnly; SameSite=Lax
2025-01-02 16:23:48 1241 [network.HttpClient] www-authenticate: Bearer realm=“Murena”
2025-01-02 16:23:48 1241 [network.HttpClient] www-authenticate: Basic realm=“Murena”, charset=“UTF-8”
2025-01-02 16:23:48 1241 [network.HttpClient] www-authenticate: Bearer realm=“Murena”
2025-01-02 16:23:48 1241 [network.HttpClient] strict-transport-security: max-age=63072000; includeSubDomains; preload
2025-01-02 16:23:48 1241 [network.HttpClient] referrer-policy: no-referrer
2025-01-02 16:23:48 1241 [network.HttpClient] x-content-type-options: nosniff
2025-01-02 16:23:48 1241 [network.HttpClient] x-download-options: noopen
2025-01-02 16:23:48 1241 [network.HttpClient] x-frame-options: SAMEORIGIN
2025-01-02 16:23:48 1241 [network.HttpClient] x-permitted-cross-domain-policies: none
2025-01-02 16:23:48 1241 [network.HttpClient] x-robots-tag: noindex, nofollow
2025-01-02 16:23:48 1241 [network.HttpClient] x-xss-protection: 1; mode=block
2025-01-02 16:23:48 1241 [network.HttpClient] set-cookie: SRV=nc16; path=/; Secure
2025-01-02 16:23:48 1241 [network.HttpClient]
2025-01-02 16:23:48 1241 [network.HttpClient] <?xml version="1.0" encoding="utf-8"?>
<d:error xmlns:d=“DAV:” xmlns:s=“sabre/dav”>
<s:exception>Sabre\DAV\Exception\NotAuthenticated</s:exception>
<s:message>No public access to this resource., No ‘Authorization: Bearer’ header found. Either the client didn’t send one, or the server is mis-configured, No ‘Authorization: Bearer’ header found. Either the client didn’t send one, or the server is mis-configured, Username or password was incorrect, No ‘Authorization: Bearer’ header found. Either the client didn’t send one, or the server is mis-configured</s:message>
</d:error>

2025-01-02 16:23:48 1241 [network.HttpClient] ← END HTTP (597-byte body)
2025-01-02 16:23:48 1241 [servicedetection.DavResourceFinder] PROPFIND/OPTIONS on user-given URL failed
EXCEPTION at.bitfire.dav4jvm.exception.UnauthorizedException: HTTP 401
at at.bitfire.dav4jvm.DavResource.checkStatus(DavResource.kt:9)
at at.bitfire.dav4jvm.DavResource.checkStatus(DavResource.kt:1)
at at.bitfire.dav4jvm.DavResource.processMultiStatus(DavResource.kt:2)
at at.bitfire.dav4jvm.DavResource.propfind(DavResource.kt:76)
at at.bitfire.davdroid.servicedetection.DavResourceFinder.checkBaseURL(DavResourceFinder.kt:132)
at at.bitfire.davdroid.servicedetection.DavResourceFinder.findInitialConfiguration(DavResourceFinder.kt:21)
at at.bitfire.davdroid.servicedetection.DavResourceFinder.findInitialConfiguration(DavResourceFinder.kt:1)
at at.bitfire.davdroid.ui.setup.DetectConfigurationFragment$DetectConfigurationModel$detectConfiguration$2.invoke(DetectConfigurationFragment.kt:7)
at at.bitfire.davdroid.ui.setup.DetectConfigurationFragment$DetectConfigurationModel$detectConfiguration$2.invoke(DetectConfigurationFragment.kt:1)
at kotlin.concurrent.ThreadsKt$thread$thread$1.run(Thread.kt:3)

2025-01-02 16:23:48 1241 [servicedetection.DavResourceFinder] CardDAV service detection failed
EXCEPTION at.bitfire.dav4jvm.exception.UnauthorizedException: HTTP 401
at at.bitfire.dav4jvm.DavResource.checkStatus(DavResource.kt:9)
at at.bitfire.dav4jvm.DavResource.checkStatus(DavResource.kt:1)
at at.bitfire.dav4jvm.DavResource.processMultiStatus(DavResource.kt:2)
at at.bitfire.dav4jvm.DavResource.propfind(DavResource.kt:76)
at at.bitfire.davdroid.servicedetection.DavResourceFinder.checkBaseURL(DavResourceFinder.kt:132)
at at.bitfire.davdroid.servicedetection.DavResourceFinder.findInitialConfiguration(DavResourceFinder.kt:21)
at at.bitfire.davdroid.servicedetection.DavResourceFinder.findInitialConfiguration(DavResourceFinder.kt:1)
at at.bitfire.davdroid.ui.setup.DetectConfigurationFragment$DetectConfigurationModel$detectConfiguration$2.invoke(DetectConfigurationFragment.kt:7)
at at.bitfire.davdroid.ui.setup.DetectConfigurationFragment$DetectConfigurationModel$detectConfiguration$2.invoke(DetectConfigurationFragment.kt:1)
at kotlin.concurrent.ThreadsKt$thread$thread$1.run(Thread.kt:3)

=================================================================================

======== DEBUG-INFO.TXT ========================================================

— BEGIN DEBUG INFO —

SOFTWARE INFORMATION

┌────────────────────────────────┬──────────────────────────┬───────────┬───────────┬───────┐
│ Package │ Version │ Code │ Installer │ Notes │
├────────────────────────────────┼──────────────────────────┼───────────┼───────────┼───────┤
│ foundation.e.accountmanager │ 4.3.9-ose+20241002082616 │ 403090004 │ — │ │
│ foundation.e.tasks │ 1.4.2 │ 7000 │ — │ │
│ com.android.providers.contacts │ 14 │ 34 │ — │ │
│ com.android.providers.calendar │ 14 │ 34 │ — │ │
│ foundation.e.calendar │ 1.0.47 │ 47 │ — │ │
└────────────────────────────────┴──────────────────────────┴───────────┴───────────┴───────┘

SYSTEM INFORMATION

Android version: 14 (e_bramble-user 14 AP2A.240905.003 eng.root.20241218.002557)
Device: Google Pixel 4a (5G) (bramble)

Locale(s): [en_IN]
Time zone: Asia/Kolkata
Internal memory (/data): 102 GB free of 109 GB

CONNECTIVITY

☒ wlan0

  • [ Transports: WIFI Capabilities: NOT_METERED INTERNET NOT_RESTRICTED TRUSTED NOT_VPN VALIDATED NOT_ROAMING FOREGROUND NOT_CONGESTED NOT_SUSPENDED NOT_VCN_MANAGED LinkUpBandwidth>=12000Kbps LinkDnBandwidth>=34470Kbps TransportInfo: <SSID: , BSSID: 02:00:00:00:00:00, MAC: 02:00:00:00:00:00, IP: /192.168.0.2, Security type: 2, Supplicant state: COMPLETED, Wi-Fi standard: 11n, RSSI: -36, Link speed: 104Mbps, Tx Link speed: 104Mbps, Max Supported Tx Link speed: 144Mbps, Rx Link speed: 144Mbps, Max Supported Rx Link speed: 144Mbps, Frequency: 2432MHz, Net ID: -1, Metered hint: false, score: 60, isUsable: true, CarrierMerged: false, SubscriptionId: -1, IsPrimary: -1, Trusted: true, Restricted: false, Ephemeral: false, OEM paid: false, OEM private: false, OSU AP: false, FQDN: , Provider friendly name: , Requesting package name: MLO Information: , Is TID-To-Link negotiation supported by the AP: false, AP MLD Address: , AP MLO Link Id: , AP MLO Affiliated links: , Vendor Data: > SignalStrength: -36 UnderlyingNetworks: Null]
  • DNS: 103.176.191.248, 8.8.8.8 (private mode)
    ☐ rmnet_data2
  • [ Transports: CELLULAR Capabilities: SUPL INTERNET NOT_RESTRICTED TRUSTED NOT_VPN VALIDATED NOT_ROAMING NOT_CONGESTED NOT_SUSPENDED NOT_VCN_MANAGED LinkUpBandwidth>=15000Kbps LinkDnBandwidth>=19370Kbps Specifier: <TelephonyNetworkSpecifier [mSubId = 2]> UnderlyingNetworks: Null]
  • DNS: 117.96.122.74, 117.96.122.30

Data saver: disabled

CONFIGURATION

App standby bucket: 5
Power saving disabled: yes
System-wide synchronization: manually

Notifications:

  • sync isBlocked=false
  • syncProblems: importance=3
  • syncIoErrors: importance=1
  • syncWarnings: importance=2
  • status: importance=2
  • general: importance=3
  • debug: importance=4

Permissions:

  • ACCESS_NETWORK_STATE: granted
  • ACCESS_WIFI_STATE: granted
  • FOREGROUND_SERVICE: granted
  • INTERNET: granted
  • POST_NOTIFICATIONS: granted
  • READ_SYNC_SETTINGS: granted
  • READ_SYNC_STATS: granted
  • WRITE_SYNC_SETTINGS: granted
  • RECEIVE_BOOT_COMPLETED: granted
  • REQUEST_IGNORE_BATTERY_OPTIMIZATIONS: granted
  • SYSTEM_ALERT_WINDOW: granted
  • READ_CONTACTS: granted
  • WRITE_CONTACTS: granted
  • READ_CALENDAR: granted
  • WRITE_CALENDAR: granted
  • foundation.e.permission.ADD_ACCOUNT: granted
  • ACCESS_COARSE_LOCATION: granted
  • ACCESS_FINE_LOCATION: granted
  • ACCESS_BACKGROUND_LOCATION: granted
  • USE_CREDENTIALS: granted
  • foundation.e.permission.READ_TASKS: granted
  • foundation.e.permission.WRITE_TASKS: granted
  • org.tasks.permission.READ_TASKS: denied
  • org.tasks.permission.WRITE_TASKS: denied
  • at.techbee.jtx.permission.READ: denied
  • at.techbee.jtx.permission.WRITE: denied
  • WAKE_LOCK: granted
  • foundation.e.accountmanager.DYNAMIC_RECEIVER_NOT_EXPORTED_PERMISSION: granted

ACCOUNTS

DATABASE DUMP

android_metadata

┌────────┐
│ locale │
├────────┤
│ en_IN │
└────────┘

service

┌────┬─────────────┬───────────┬─────────────┬────────────────────────┬──────┬───────────┐
│ id │ accountName │ authState │ accountType │ addressBookAccountType │ type │ principal │
├────┼─────────────┼───────────┼─────────────┼────────────────────────┼──────┼───────────┤
└────┴─────────────┴───────────┴─────────────┴────────────────────────┴──────┴───────────┘

sqlite_sequence

┌────────────┬─────┐
│ name │ seq │
├────────────┼─────┤
│ service │ 2 │
│ homeset │ 2 │
│ principal │ 2 │
│ collection │ 3 │
│ syncstats │ 21 │
└────────────┴─────┘

homeset

┌────┬───────────┬──────────┬─────┬──────────┬─────────────┐
│ id │ serviceId │ personal │ url │ privBind │ displayName │
├────┼───────────┼──────────┼─────┼──────────┼─────────────┤
└────┴───────────┴──────────┴─────┴──────────┴─────────────┘

collection

┌────┬───────────┬───────────┬─────────┬──────┬─────┬──────────────────┬────────────┬───────────────┬─────────────┬─────────────┬───────┬──────────┬────────────────┬───────────────┬──────────────────┬────────┬──────┐
│ id │ serviceId │ homeSetId │ ownerId │ type │ url │ privWriteContent │ privUnbind │ forceReadOnly │ displayName │ description │ color │ timezone │ supportsVEVENT │ supportsVTODO │ supportsVJOURNAL │ source │ sync │
├────┼───────────┼───────────┼─────────┼──────┼─────┼──────────────────┼────────────┼───────────────┼─────────────┼─────────────┼───────┼──────────┼────────────────┼───────────────┼──────────────────┼────────┼──────┤
└────┴───────────┴───────────┴─────────┴──────┴─────┴──────────────────┴────────────┴───────────────┴─────────────┴─────────────┴───────┴──────────┴────────────────┴───────────────┴──────────────────┴────────┴──────┘

principal

┌────┬───────────┬─────┬─────────────┐
│ id │ serviceId │ url │ displayName │
├────┼───────────┼─────┼─────────────┤
└────┴───────────┴─────┴─────────────┘

syncstats

┌────┬──────────────┬───────────┬──────────┐
│ id │ collectionId │ authority │ lastSync │
├────┼──────────────┼───────────┼──────────┤
└────┴──────────────┴───────────┴──────────┘

webdav_document: 0 row(s), data not listed here

webdav_mount

┌────┬──────┬─────┐
│ id │ name │ url │
├────┼──────┼─────┤
└────┴──────┴─────┘

room_master_table

┌────┬──────────────────────────────────┐
│ id │ identity_hash │
├────┼──────────────────────────────────┤
│ 42 │ 188191fc58f4554baa135c298f85cd2f │
└────┴──────────────────────────────────┘

APP SETTINGS

  1. SharedPreferencesProvider canWrite=true

┌─────────┬───────┐
│ Setting │ Value │
├─────────┼───────┤
└─────────┴───────┘

  1. DefaultsProvider canWrite=false

┌────────────────────────────────┬────────────────────────────────────────────────┐
│ Setting │ Value │
├────────────────────────────────┼────────────────────────────────────────────────┤
│ default_sync_interval │ 900 │
│ distrust_system_certs │ false │
│ force_read_only_addressbooks │ false │
│ ignore_vpns │ true │
│ preselect_collections │ 1 │
│ preselect_collections_excluded │ /z-app-generated–contactsinteraction–recent/ │
│ proxy_host │ localhost │
│ proxy_port │ 9050 │
│ proxy_type │ -1 │
└────────────────────────────────┴────────────────────────────────────────────────┘

— END DEBUG INFO —

==========================================================================