Error syncronizing to

Dear Sir,

I’m using an Samsung S7 I bought from, with /e/ preinstalled. When it tries to sync with the e.Cloud the following error shows for Contacts and files Synchronization: “Authentication failed(check login credentials)”.

I’ve repetedly typed the username and password used to login into website.

My phone has:

  • System version: 0.15-2021022111921
  • Device Model SM-G930F
  • Android version: 7.1.2

Best regards

Best regards,

Regain your privacy! Adopt /e/ the unGoogled mobile OS and online servicesphone

Since the phone has been purchased from /e/ Pl send in a mail to