Does anybody know if the back-end Murena email servers still accept incoming emails, during the current outage?
I am trying to work out if all the emails sent to me in the last 2 days have been lost/rejected, or I’ll find them in my inbox, once email services have been restored.
Regain your privacy! Adopt /e/OS the deGoogled mobile OS and online services
This will depend on the policy of the sender’s mail service provider. In all cases your correspondents should receive notifications, first of a temporary failure and later of a possible permanent failure.
Temporary failures are usually notified within 4 hours of sending the mail. The notification will usually indicate for how long the sender’s system will continue trying before giving up and logging a permanent failure (often 4 days).
I received a warning message from Proton saying that the mail I sended was rejected
Any emails sent at the start of the 4-day outage have likely been lost or permanently rejected. This means a lot of lost emails. Never seen something like that.
I’ve not seen anything like this for two years! Being one of the 1% sucks if you're a Rackspace user • The Register
On what is this information based on?
Email servers are typically configured to stop attempting to deliver to a host with issues after a few days. The default setting for postfix MTA is 4 days I think. Other providers may have different settings. The sender should get a notice that the mail was undeliverable, but from the point of view of the reciever the message is ‘lost’.
According to the dates/times in the official announcement, email services should have been back up now, but I am still not receiving any email.
Anybody knows what is the status of the email service, right now?
Still down https://status.murena.io/
Check here for updates from Murena
This is unacceptable.
Every service provider has outages at some point, but over 5 days is an unreasonably long outage for an email service in this day-n-age. People depend on their email for too many important things in their daily lives.
Free or not, such a service is unusable. I shudder to think how many emails I’ve lost and how many people have been trying to get hold of me and couldn’t, during this week.
I had recently started transitioning off my other email services, onto Murena, but that activity will be reversed shortly.
If at least they would have guaranteed not to lose any emails during this period, the 5 day outage “pill” might have been easier to swallow, but not knowing if/how many emails have gone lost, it just too much…
Ich bezahle sogar dafür und ich sehe es leider genauso, das ist leider nichts, wofür ich weiterhin bezahlen werde. Dass die Cloud sehr langsam war, da konnte man ja noch mit leben, aber dass sie inkl. der E-Mails so lange nicht erreichbar ist ein Unding. Und dass man Informationen dazu nicht auf der Muren Seite bekannt gibt, sondern in irgendwelchen Foren ist auch kein Service für 250 Euro im Jahr
I agree that this is hard to swallow but Murena seems be suffering growing pains. I’m not going to dismiss them offhandedly because of this. I still have other e-mail services running just in case.
Il y a 15 ans Le serveur Exchange du Ministère de la région de Bruxelles-Capitale a fait un crash. Des disques Raid5 n’ont pas bien fonctionné. Des centaines de mails ont été perdus. Et pourtant c’est une administration qui gère des matières réglementaires. Ici nous utilisons une petite structure. Cela me fait râler très fort mais cela peut arriver
I fear that Murena will not recover from this fiasco: I can’t even begin to imagine how many people have cancelled their paid subscription to the Murena Cloud in the last few days (…if that was even technically possible…) or have decided to cancel.
Business users will probably be disenfranchised for all time. In short: a disaster (especially in terms of corporate communications!) - and I don’t see a happy ending!
I fear also this ending,
I wounder how connect my contacts of my Murena on another cloud. Fortunately I have an export of all documents and use Proton Mail and ProtonCalendar.
What a pity !
For the record, if you made your Murena shop account with your murena.io account… you cant currently login to cancel or modify your subscription. Im waiting to cancel mine. Emailed the helpdesk email today, in hopes I might be able to go ahead and cancel this.
If this drags on too long, I could imagine some users having to be forced to go through a renewal…
That’s one of the reasons why I refuse any kind of subscription - and always cancel everything, whether it’s Amazon Prime, streaming services or my newspaper subscription, as soon as I take out a subscription and, if necessary, take out a new one after the term has expired. In my opinion, subscriptions are always to the detriment of the customer.
My Murena subscription (for 1TB) ends 03/2025.
are all pay customer considered premium customers or is that something extra? I too fear that Murena broke its neck with this. Sad they did not start earlier with the migration. Liked /e/OS and the service.
To all complaining this is not acceptable have no clue about the technical issues they are confroted with. I mean yes it takes long but if you do not have enough resources and even the wrong partners this is not something uncommon. Stopp demanding they should do things or other things differently. This is in itself allready devastating and honestly most of you are to blame as you trusted a cloud service without having a backup. Never ever do that. If even one of the big ones gets bankrupt you wont get your data back.
Sadly with all the other issues I to will probably leave
Murena. I will now try to move forward with having this service at home as well. I know not everyone is able to have that.