Factory reset via Murena

Dear Sir or Madam, I have “broken” my Fairphone 5, bought in the Murena Shop. Can I send in the Fairphone so that Murena can reinstall the original e/OS for me? Thank you and kind regads.

Hi, You would have to write to the helpdesk using this form and share the nature of your complaint. The team there should be able to help you on this.

1 Like

Hey. Thanks a lot for your reply.

I have found this link: /e/OS Installer. I’ll try it. Surprise. I could install the e/OS on my Fairphone 5. Now I’m getting this message, after I reboot my FP5. Do you know how to solve this problem?

IMG_0870

It is expected message on device where (as mine) bootloader stay unlocked.
Have a read at A discussion about bootloader locking/unlocking… AKA I want to relock my bootloader, should I? that can help you to take you decision…

1 Like

Thanks. I’ll look on it. Kind regards.