Fairphone 5 network problem

/e/OS Devices Fairphone
1

Hi,
I have a problem with network connection, the phone is regularly disconnecting or not connecting at all.

I the settings I can’t select a Network provider manually (message: Couldn’t find networks. Try again.)

It works with 4G at the moment, but sometimes it doesn’t either.

It’s been quite a while that this happens, never found the time to get in contact with support earlyer…

Android 13
/e/ OS 3.0.1-t official FP5

2

just for context of the title: this is ofc only on non-wifi mobile networks

there’s a few mentions of it (this also? unsure), a gitlab issue and if you follow the links, a suggestion by user Cabnedor to limit to 4G and choose 5G in preferred then: Problems with using 5G/4G/3G in foreing countries - #10 by M.Witte - but seems you already follow this advice

3

Yes I’m talking about mobile network connection.

At the moment it seems to work with “automatically select network”. Fingers crossed that it keeps working

4

I’ve got the same issue now since 1-2 weeks, with my FP5 /e/OS 3.0.4 A14.
The mobile network connection (5G) doesn’t reconnect regularly , about once per day. Switching it on and off doesn’t help. I have to reboot the phone and then it works again. Since yesterday, also WLAN is affected.
I’ve heavily used the phone as a WLAN hotspot lately. Not sure if there is a connection.

Update: I’ve found out that my VPN connection was blocking everything at some point. Disabling the VPN brought back my internet.

5

I have a similar problem: I have a SIM card and an eSIM, and since the last update, my physical SIM card literally disappears. It vanishes. I have to restart my smartphone.

This can happen twice a day, or once every three days. I am in 3.0.4 A13.

6

For me the problem stopped, but unfortunately I don’t remember what I changed in the configs, sorry :confused: I was so desperate I tried everything. But I’m quite sure that some change in the configs did solve the problem.
(not a very helpful comment for those still struggling I’m afraid)

7

Hi everyone, I’m experiencing the same issue since awhile (FP4 /e/OS 3.1.1-A14).
I had the same connection problems on mobile data, also on the previous build, they’re just getting worse.

I tried several things without luck:

  • Resetting APN values
  • Setting 4G as preferred connection
  • Disabling automatic selection of the network
  • Perhaps other things I don’t recall, this issue is affecting my phone since mid August

Sometimes enabling and then disabling airplane mode works, sometimes I have to reboot the phone.
It happens several times a day.

I really don’t know how to give more diagnostic data, but I would be very glad to help sorting it out…

By the way, things which seem to be in common with people facing similar issues on the forum are:

  • I have both a physical card and an eSim
  • I went abroad last month (installing a local esim, now uninstalled)
  • I used heavily my phone as a Wifi hotspot in the last months
  • I’m using a VPN: a wireguard connection and a zerotier connection (the latter never used in the last months)
8

Hi not, since you have a different version of Android and /e/OS, I’d suggest you open a seperate topic for your problem.
As I wrote above, Wireguard VPN was the culprit in my case. Next time you have problems, check your VPN and disable WG VPN (in the case it’s enabled).

9

Helo everybody,

it seems then several users have this problem , my Fairphone FP5 looses the connection with the SIM Card The error message was something like “no SIM card installed.” This error now unfortunately occurs more frequently. I have to turn off the smartphone, readjust the SIM card, and restart the smartphone.

Is there an answer fromthe Murena Team ?

10

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