Hi here !
It’s my first post here, so please mods don’t hesitate to move my post in a better suited category.
Disclaimer : I’m not native in English, and I may be assertive in the way I express myself. Please remember this is only my feedback, that I am but one person, and that this post is anecdotal by essence.
So I’m finally taking some time to try /e/. I’ve installed the OS on an old phone (my Oneplus One), set up an account, your documentation and websites made it really easy, kudos and thanks for that!
Then, I spent about one afternoon, 4 tries and juggling between 5-6 tabs to find out about the ecloud plans and pricing you propose. I work with computer all day long, on web communication, so I usually am not bad at finding information but here, to me, it really wasn’t obvious at all ;).
Here are a few suggestions on how to improve, give better access to information and ease newcomers like me into upgrading their plan (if they want to).
- Show prices from the get go ?
Not showing prices in your ecloud page e.foundation/ecloud/ is a choice, I was expecting to see them here.
I understand that upgrading my plan implies that I must have set up an account beforehand. But here the message I’m getting is “if you want to know how much a 64 GB plan, you have to create an account first.” But if I’m interested in /e/, its is because I distrust companies that want me to create an account and get my data.
So when I make this effort of creating an account just to access a price list it’s even more disappointing to come back on this page (e.foundation/ecloud), and find out this page doesn’t reveal prices when I’m logged in (because it isn’t linked to my being logged in my ecloud account, but at first I expected it would be).
Maybe you could show plan pricing from the get go… or add a link “Already have an account ? Find out your upgrade options here !”, even if that link must make me log in my ecloud account first.
- Highlight the button on the nextcloud interface ?
So I looked everywhere I thought this link would be. It wasn’t on the e.foundation website, OK, so I looked on my ecloud/nextcloud interface. In my profile page, in my settings page, nothing.
Then I facepalmed myself hard : I had missed the grey bottom-left “upgrade my quota” button in the “file”/“home” tab : https://asso.framasoft.org/pic/Pcd4ZX6f/tw8nHsAB.png
I really think it should be highlighted (in a contrasting color ?), because my eyes have skipped over it lots of times, during a whole afternoon.
I would also add the same button either in my profile or in my setting page (in nextcloud). If you think it is being pushy, maybe, if possible, add a way to mask/close this button…? But I really expected to find it in some places, and it wasn’t there.
- More links towards the shop ?
So I finally was able to get to https://esolutions.shop/e-cloud-subscriptions/ (and I still have to upgrade my plan, BTW, but that’s another story 
!)
I understand that linking this shop page from my ecloud interface allow you to to add a token to make sure I will upgrade my account. But I really think it is a missed opportunity to only have one way, one door to find this page.
I don’t want /e/ to make people buy and upgrade more, and I applaud the fact you are not using dark patterns and manipulative designs. But having to look harder to get to the information/action I wanted to get to is a missed opportunity both for the foundation and its audience.
Anyway, this is quite a nice problem to have, because in a nutshell I’m telling y’all “shut up and take my money!” 
I really hope my feedback and suggestions will be read as I meant them: a helping hand from a friend, and not an injunction from a wannabe Karen!
Thanks again for the great work!
