FP5 - Microphone issue

Hi there,

Since 3-4 days, my microphone is not working anymore, on specific cases:

Not working:

  • phone app (the eOS default one, but i tried 2 other ones from the app lounge)
  • recorder app

But working on:

  • phone app with speaker on
  • whatsapp
  • videos recording

Seems like it is not a hardware issue, but OS one. My workaround is to always put the speaker, but then i look like those teenagers sharing their private discussion in public space…

It is quite annoying. Any solutions?

Phone: Fairphone 5
OS: 2.9

Thanks!

Doudou

Looks like I have the same issue with the Murena version of the Fairphone 5.

The microphone for the telephone app stopped working about 10 days ago. Removing the app cache did not solve it. Today e.OS v3.01 became available but the issue persisted after the install.

Calling using Signal works like a charm, so it still looks like a software issue,

@Manoj can you take this further?

1 Like

https://www.reddit.com/r/fairphone/comments/1bygam6/microphone_problems_on_fairphone_5/

Did some digging. Will try out if the speaker toggle does work.

Did some testing: when putting on the speaker, the microphone starts working. When switching the speaker, the microphone stops working again. :frowning:

eOS 3.0.1 indeed doesnt change anything.

Further digging into this issue, i found out that the FP5 has 3 microphones. When switching to speaker, another microphone is activated, so it still can be a hardware issue of mic 1.

A test that regular Fairphone users can do, is by calling this number in the phone app: *#*#2886#*#*

This test unfortunately does not work with /e/OS.

@Manoj is there a way to hardware test the Fairphone 5? The phone is one I bought from Murena directly (one year ago) and before going into a warrenty issue, I want to be sure it is a hardware issue, and not a software bug.

Thanks for checking.

Source: FP5 caller cant hear me - Fairphone 5 - Fairphone Community Forum

As a customer I would recommend taking the issue to the helpdesk instead of running some commands that may end up voiding the warranty in some way.