G6 plus not making or receiving calls prior to /e

Hi

At long last have decided to flash /e to this phone for my wife. But it has now developed a major issue with calls

Anyway we need to know if I have to dump this phone after 2 years or flash /e

Essentially it can’t call out, the screen shows number etc but no ring tone.
It can’t receive, the phone shows nothing when trying to ring into it.
It can make and receive texts.

What I’ve done:

The obvious. Checked for do not disturb, turned it on off, went into recovery emptied cache, switched Sims etc etc

Less obvious
Reset phone. Installed stock ROM.

It’s a no go. Any advice appreciated.

Thanks

Regain your privacy! Adopt /e/OS the deGoogled mobile OS and online servicesphone

Just to add. It’s apparently VolTE compatible. I thought this might be the issue

I would be inclined to call (or visit? if possible) the carrier.

a) maybe it could be some carrier issue if the phone was unused for a while? Conceivably their APN changed? apn.

b) if the phone has developed a hardware fault the carrier should be able to tell that calls are failing, for instance, because the phone is not transmitting signals correctly; I would guess they had some routine to test that signal is within certain ranges.

Which Carrier / Country ? Because Ye Might be that 3G classic call is not available and VoLTE or VoWifi not supported by the ROM

See above VolTE available

Smarty UK. According to their listing of mobiles that won’t work the G6 plus isn’t on it.

There isn’t a specific option for Volte but I do get 4g

This might not help but I use a Motorola G7 plus and VoLTE works great with Free mobile in France without any configuration

So I would say the G6 should work the same unless you carrier use some weird setup

But Are you sure they still support 3G so you would flip to classic call mode ?

No 3g has ended here in my area.

Smarty has said G6 plus will not work despite showing LTE. Looked up with IMEI no. Looks like a different provider for me

But I can install /e!

Thanks to all

Signed up with Lebara UK. Now running Android 13T

Good result