Hi,
My GS290 fingerprint scanner stopped working already with 0.16, I updated to 0.18.
The fingerprint scanner still does not work with 0.18. In settings there is no fingerprint scanner option available.
In 0.16 the fingerprint scanner stopped working twice. The first time I was able to get it working again after a hard reboot. When it stopped working for the second time the hard reboot method didn’t work. I had hoped updating to 0.18 would fix the issue, but it didn’t.
Hi,
Thanks for confirming you are not having any issues with your fingerprint scanner.
Perhaps the problem I have is with my mobile and not the software.
In my system menu there is no fingerprint scanner option.
Mine fingerprint scanner also stopped working. GS290 bought with /e/ preinstallaed. Out of the box fingerprint scanner worked for 1 day then stopped there was a brief message fingerprint hardware failure on the lock screen. After that all fingerprint option removed from the settings menu.
Hi,
Sorry for the very late reply.
My phone’s issue was a broken finger scanner. I returned the phone, to “e”. They discovered the fingerprint scanner was broken. I was sent a brand new replacement phone. Which is working fully.
Top support from “e”
Hi,
I sent my phone back to “e” for repair. Instead “e” sent me a brand new replacement phone. Which is working fully.
If you haven’t done so already send your phone back. I receive good support from the “e” support desk.
I own a preinstalled GS290 since summer '21 and the fingerprint scanner is no more working since late april / early may. It now runs under /e/OS 0.23 but issue was not resolved.
