Help please phone stuck in orange state Nothing CMF-1

[HPH]

Hi all,

I have tried to install /e/OS - using the Installer on my brand new Nothing CMF1. I run the installer from a Windows 10 platform. The installer congratulates me and states,
“the installation is complete”
However, my phone seems to be stuck in a loop and displays:
“orange state os not being verified or custom os. dismissed after 5 seconds”

Can someone please advise what may get the phone out of the loop?

Many thanks

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[mihi]

Sorry about your situation. The installer is not perfect and people which never flashed an OS don’t know which step actually worked and which not… The installer also doesn’t test that always properly.

But everything is fine so far, do not worry too much.

Orange state is something you will need to get used to . What happens after the Orange state message and the 5 seconds (don’t press buttons just wait itmout).

Then we will see if you can try again with webinstaller or need manual install (which is easier than it sounds).

[HPH]

Thanks for your empathy.
I understand we wait until the battery is flat, whilst the loop keeps repeating it self?

[mihi]

No, your helpers (atleast me) you know what state your device is in. If you don’t explain no one can help.

Please confirm, after you start the device then the orange state is shown and then it loops (what is visible?) and nothing happens?

If that is the case then you need to continue to install manually.
I will explain the steps afterwards to keep it simple

[aibd]

@HPH

Can someone please advise what may get the phone out of the loop?

Ideally you would get the phone into Fastboot mode.

The hardware key press for Fastboot mode is given as

With the device powered off - hold Volume Up + Power.

You are bootlooping, not “powered off”. I would suggest trying to execute the button presses just as the phone reaches “OFF” (black screen) in the bootloop. Expect it to take more than 1 attempt !

Fastboot mode should be stable.

@HPH

congratulates me and states,
“the installation is complete”

In this install method one possibility is that the install ran to completion but one or more partitions failed to flash.

Once in Fastboot mode it may be worth seeing if the eos Installer will pick up the device / job again.

[HPH]

sorry to not have elaborated in the first place.
as “/e/OS Installer” displayed on my computer that the installation was complete, my Nothing CMF Phone 1 started to show the following loop:
unit displays:
“manufacture’s name” and “powered by Android”
to then add:
“orange state os not being verified or custom os. dismissed after 5 seconds”

        after displaying this msg for 5 seconds the unit seems to try to reboot android.

                             Message disappears, followed by short flash, followed by 3 sec darkness. 
        (then back to the top)

With the established usb connection the unit is no longer visible in file explorer.

[mihi]

No worries

You can continue with @aibd suggestions on top

@aibd

Ideally you would get the phone into Fastboot mode.

If you are able to boot into fastboot try to open recovery and check if it looks white background with /e/OS logo

https://community.e.foundation/uploads/default/original/3X/3/2/326ccbb90a42eaa3bf7812acbc457c2890ab6738.jpeg

[HPH]

excellent, one step further.

I managed to get to the options:
Recovery Mode
Fastboot Mode <<==
Normal Mode
Power Down
vol up let me toggle to
Fastboot Mode
volume down is ok
so I pressed vol dwn after selecting Fastboot Mode
display now reads all of the above and
=>FASTBOOT MODE

further info ftrom dsp:
storrage capacity details
eFUSE_ ENABLE : YES
RPBM_KEY_Enable : YES
DEVICE_LOCK_STATE : unlocked
BOOT SLOT : _b

This is where I am stranded now. Your help is much appreciated. Many thanks

[mihi]

From the installation guide. The process is the following (in short).

Fastboot (bootloader) to unlock the bootloader.

Then with fastboot command you can flash files and in the end also a ‘Recovery’. Recovery is a piece of software from which for example you can install an OS.

We should now check if you have eRcovery (Recovery from
/e/OS) already. Can you use your volume buttons to switch the option on the right corner until it says ‘Recovery Mode’ and then press the power button to confirm. Device will reboot and it should boot in to Recovery either the one from /e/OS or the one from CMF (Android stock).

Then please write what you see, I sent you picture of the eRecovery before it you are not sure about it

[piero]

@mihi

From the installation guide. The process is the following (in short).

Fastboot (bootloader) to unlock the bootloader.

Then with fastboot command you can flash files and in the end also a ‘Recovery’. Recovery is a piece of software from which for example you can install an OS.

it is not the way to install /e/ on this device, you simply need to run an install script…
Please have a read on the official installation guide :
Install /e/OS on a Nothing Nothing CMF Phone 1 - “tetris”

But also

installation from a custom recovery is still possible but you need to extract the recovery.img from the container, flash it, then use the OTA file that is hidden on the website e-2.9-a14-20250321478214-official-tetris.zip

[mihi]

Thank you for pointing that out I need to start remember that most of official devices have thoose scripts now.

[piero]

I also have to adapt my installation guide according this

[HPH]

@mihi

Fastboot (bootloader) to unlock the bootloader.

Then with fastboot command you can flash files and in the end also a ‘Recovery’. Recovery is a piece of software from which for example you can install an OS.

We should now check if you have eRcovery (Recovery from
/e/OS) already. Can you use your volume buttons to switch the option on the right corner until it says ‘Recovery Mode’ and then press the power button to confirm. Device will reboot and it should boot in to Recovery either the one from /e/OS or the one from CMF (Android stock).

Then please write what you see, I sent you picture of the eRecovery before it you are not sure about it

Firstly I want to thank you for looking into my case. Sorry for any inconvenience I may have caused.

Please allow me to copy the information from the display:

=== NOTHING PHONE INFO ===
STORAGE : HYNIX 8GB DDR + HYNIX 128GB UFS
eFUSE_ENABLE : YES
RPBM_KEY_ENABLE : YES
DEVICE_LOCK_STATE : unlocked
BOOT SLOT : _b
=== NOTHING PHONE INFO ===

Select Boot Mode:
[VOLUME_UP to select. VOLUME DOWN is OK.]
[Recovery Mode]
[Fastboot Mode] <<==
[Normal Mode]
[Power Down]
=> FASTBOOT MODE

I managed to select all four options Please see the results:

recovery

            unit displays 
            OS not being verified or custom OS Dismiss after 5 seconds
            then: fallen over android red triangle

fastboot

           confirms fastboot mode. 
           unit displays
          => FASTBOOT MODE
          apart from this, nothing happens

normal

          unit displays
          OS not being verified or custom OS Dismiss after 5 seconds
          followed by 
         unit back in loop as described earlier

power

         turns unit off
         upon restarting unit (prw button) 
        unit back in loop as described earlier

Unfortunately I have lost USB connection since trying to use the installer.

It seems I am well and truly stuck. Please share your thoughts. Many thanks

[aibd]

The most productive thing will be to keep the phone in Fastboot mode.

This is the command line install page Install /e/OS on a Nothing Nothing CMF Phone 1 - “tetris” (already mentioned above).

Did you rule out the possibility:

@aibd

Once in Fastboot mode it may be worth seeing if the eos Installer will pick up the device / job again.

This will be the most simple thing! The Installer is quite new; it is unclear if the Installer will recognise the phone in Fastboot mode, but if it does it is expected to pick up at a suitable point. (A fairly high chance it will simply report unrecognised device, or so.)

The install page is looks a little intimidating … but the phone was already unlocked, and the install reported completed so you are safe to collect the latest download from the top line of this page /e/OS official tetris download.

… and move straight to the section

Installing /e/OS

Tip: For Windows users, we advise to use Git Bash. For more info about Downloads and Installation see Official Documentation

This will allow you to run a Linux script safely in Windows.

Now follow the four sections below … but I will add one item for reassurance.

1. and 2.

Unzip your download and extract. Confirm that extracted directory contains …

3. You are in Fastboot mode
4. Make sure you are in the current directory which contains the flash_tetris_factory.sh file.

Right click → Git Bash here
Execute the following command:

fastboot devices

this is expected to answer, 123xyz456 tetris / fastboot any thing like this, the phone self-identifies.

Return to the original instructions

Execute the following command:

 chmod +x flash_tetris_factory.sh && ./flash_tetris_factory.sh

The script will flash all required files and will wait for input at the last step.

Good luck.

[mihi]

@aibd

Installer will recognise the phone in Fastboot mode

For the webinstaller the device must be able to boot into the OS to activate ‘adb debugging’ else you are stuck at one of the first steps. To install /e/OS there is only manual left.

[HPH]

I have tried to run the installer (Windows) again:

With the device in flashboot mode and connected via USB the installer cannot see the item.

“Cannot execute command connect adb”

Complete msg:

Error on step: device-detection

Cannot execute command connect adb
The device is not connected Failed to connect: Cannot connect ADB No device connected (1)
Proposal: Check connection and that no other program is using the phone and retry.

[aibd]

Thanks for trying, that was really to be expected, but just suggested in case a quick fix might work!

[mihi]

That was to be expected.

You have to routes now, as @aibd suggested:

@aibd

Installing /e/OS

Tip: For Windows users, we advise to use Git Bash. For more info about Downloads and Installation see Official Documentation

This will allow you to run a Linux script safely in Windows.

Or the @piero way:

@piero

installation from a custom recovery is still possible but you need to extract the recovery.img from the container, flash it, then use the OTA file that is hidden on the website

[HPH]

Awesome however, I am out of my depths here.
I have downloaded and installed the latest Git for windows (version 2.49.0)
Does everyone agree with the my config for Git:
- Select components as per default
- Use Vim (the ubiquitous text editor) as Git’s default editor
- I Let Git decide regarding:
Adjusting the name of initial branch in new deposity
- Adjusting path environment:
Git from the command line and also from 3rd-party software
- Use: bundled Open SSH
- Used: the native Windows Secure Channel library
- Checkout Windows-style, commit Unix-style line endings
- Use MinTTY
- Using Fast-forward or merge
as default behavior of ‘git pull’
- picked: Git credential Manager as credential helper
- enabled: file system caching
Can I please ask what to do next?

[piero]

Install /e/OS on a Nothing Nothing CMF Phone 1 - “tetris”