Hey there, I need help to solve a problem with my old murena account. I erased it in March after the long server problems and now I see I get still charged. So: How can I obtain confirmation of cancellation from murena.io? Of course I have no access to any of my old data right now. Alternatively, how can I contact someone from support?
I hope I can get some notes here.
Greetings and thank you.
Regain your privacy! Adopt /e/OS the deGoogled mobile OS and online services
You can send the details using the form Contact Us
The team should respond within a weeks time due to the backlog of issues.
Thank you. I tried this today for the second time. Now I will wait for an answer.
Do I get any confirmation email if I write a message in the contact form? I found none in my emails. I feel like talking to a black hole.
Maybe I should give that to a lawyer!
Pl can you share the ticket # that was generated when you raised the issue.
I do not understand. Where do I get a ticket number from? I just filled out the contact form and sent it. That was two days ago.
I shall send you a mail to get some additional details. You can respond on that.
OK, I just tried to explain my problem for the 3rd time in this contact form and after sent I get NO! ID or anything else. NOthing! It just turns back to the contact form. Did you send the email already?
OK, I found your Email. I will answer on that.
When trying to respond to your Email I get this:
I will just mention that the “30 minute” rule is intended to stop spammers from flooding the forum but it is extra annoying for new users with a problem. I don’t know your time zone but when you do Private Message Manoj, I guess he will not see it now till about 00:00 UTC / GMT.
Re your other question, no I don’t think that there is an automated reply to a submit to Contact Us, but the team is working through a backlog at present so a lag of 7 to 10 days has been mentioned, maybe now closer to the “week” mentioned above.
I have shared your details with the helpdesk team . Since it is the weekend you should expect a response by Monday.
OK. Weekend is over. Monday is over. We have Thursday now. Do you think I keep quiet and pay for nothing? Doing business with murena was a damn mistake. I give that to a lawyer now!
From what I can see in the helpdesk ticket, they have sent you two emails in the last 24 hours awaiting some answers to proceed further. You would have to respond on that email to get the account deduction details worked out.
I dont see any message.
That is because the email you shared in the ticket was incorrect and the mail has bounced. I have passed on the email you shared with me with the team and asked them to resend the mail.
On the email I shared I get your messages in my email-software. So it works. And you have all the data you need, I sent it. Sorry but I really get tired of this. Look at the time I invested to solve a problem that should have never existed! On my weekend I prepare the data and then take a consulting elsewhere.
