How to get port-out code for Murena Mobile?

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Hello,

I’m trying to move my Murena Mobile phone # to another carrier, b/c I need Int’l coverage.

I’ve submitted 4 requests on support form (below), using my personal and my murena emails, but never got a response.

I see another person got port-out code by filing FCC complaint (link below). Should I do the same, or is there another way to get port out code? Thanks

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1 Like
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Fair call! Maybe Murena in USA decided to bite more than they can swallow, forget digesting… :roll_eyes:

I wonder if @Manoj could get your ticket numbers and give a nudge to the, otherwise excellent, Murena Customer Service Team? :slightly_smiling_face:

P.S. How about @Shenol ? Maybe You could help?

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Hi @NYC-User pl share the ticket # generated while you created the issue on helpdesk.

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Hi Manoj, thank you for replying.

The support website doesn’t give me a ticket number. When I submit request I get the below message, but no ticket number and I don’t get any emails. I submitted 5 or so requests. Let me know where can I send my personal info securely, so you coups check on it. Thank you

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@NYC-User You get an email with the ticket number confirming your submition Mate!

Check the email you provided to them :slightly_smiling_face:

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I just submitted 6th request, and no email received. I specified my murena email, earlier I specified my personal email, both of which receive other emails (I confirmed). Also, I submitted requests from 2 phones and 1 laptop. Either support website is broken, or selecting Murena Mobile from drop down makes it not send emails. Let me know what else should I do. Thanks

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I am sending you a message for some additional details.

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Hi Manoj, I didn’t get an email from you.

Please email me at the below temporary alias (I don’t want to put my personal email on forum so I don’t get spam). Thank you

“tiwemo37.gatilu58@murena.io”

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I have sent you a message just now. Pl check and respond on that.

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Hi Manoj,

My email is XXXXXXXXXXXXXXXX

Thanks!

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Hi @NYC-User I have removed the email ID from this forum post. Pl note this is a public site and any details shared here is accessible to all. I have shared the ticket number you provided in the DM with the helpdesk.

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Tkank you Manoj. I still have not heard back from helpdesk about my SIM transfer (after weeks of entering tickets and waiting.) Do you know how long will it take until someone contacts me? Thanks

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You should hear something before end of today. The issue was assigned to one of the helpdesk members who should be getting back to you ASAP.

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Hi Manoj,

3 days have passed and no one reached out to me. What should I do?

Thank you

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Pl check the helpdesk ticket you created. 3 days back the team has shared the port out details on it.

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I don’t have a link to this ticket. I think issue is that helpdesk software is not sending emails. Can you send me link to the helpdesk tickets site? Thanks!

I know murena.com/contact-us/ (to submit ticket), but I never received an email about submitted tickets so I don’t know how to view responses. Thanks!

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I have shared a link in the direct message you sent me.

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Hi Manoj, I didn’t get an email. Can you please email it to me? Let me know if you want my email or phone or how can I contact you directly.

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Sending you a direct message.

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I thought Manoj meant a PM on this forum, a direct one as a new message on this portal @NYC-User