How to install my energy company's app - 'Pure Planet'?

Your energy app is likely not appearing on Aurora because it is geo-restricted.

Thanks to a recent Aurora store update apps which are Geo restricted may not appear. For the background to the issue see this thread Aurora Store, geo-restricted apps, and anonymous logins

That thread is a bit long and confusing. For a clear explanation of how to work around the issue see this thread What UK Bank App works reliably enough on this OS? - #6 by GreyLinux

Sorry cannot help with your second issue.

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