Impossible to send SMS

Hello

I can’t send SMS to most of my contacts. I can’t reply to any SMS. I live in France, with Orange/Sosh carrier.

EN : Failed to send. Tap to try again

FR : Echec de l’envoi. Appuyer pour réessayer

It may be related to phone numbers:

Send a SMS to 06xxxxxxxx : OK

Send a SMS to +336xxxxxxxx : Fail

Phone calls work.

Hardware : FairPhone 6

Software : eOS 3.4

APN : Orange Internet (orange.fr)

Best regards

Same issue there Envoi de SMS en erreur systématique dès que numéro en format international but no solution.
Maybe check Tutoriel comment vérifier le numéro de centre serveur d'envoi de sms sur votre mobile samsung sous android 16 ? - Assistance mobile - Aide et contact Orange

Also, the sending is failing when answering to received messages, or for new conversations created from scratch? I would try typing the phone number by hand with +33, without relying on contacts, to see if it still fails. If not, that would suggest a hidden character or wrong one on your contacts. Remains to be seen why / how it used to work, can be an app or system upgrade that broke compatibility with this character, or a modification on carrier’s side…

Nous avons exactement le même problème. Et le même fournisseur : Orange.

Exactly the same issue. And the common point is that we have the same provider : Orange.

Ca n’a pas commencé hier, mais c’est devenu petit à petit systématique. Un petit peu en décembre, puis de plus en plus souvent. Que je réponde ou que je démarre une discussion en +33.

It is happening more frequently since december. Today, it always happen, when I reply ou start a message with +33.

1 Like

Il fails for both cases, new messages from scratch and replies.

My phone is brand new, so I don’t have much experience.

I tried to manually type a +33 phone number, it also fails.

Workaround : It seems that the Textra SMS application works, but it has a 0/10 privacy score.
Quik SMS app failed.

@Telcoced The Orange assistance gives a stock Android information. Where can I check the phone number of SMS server in /e/OS ?

Hmm can’t find it unfortunately, will try to dig, I was quite sure I was already able to find it, maybe I got confused.

menu Test

composer :slight_smile:

*#*#4636#*#*

informations sur le téléphone

en fin

SMSC: MISE À JOUR , ACTUALISER

+33 689 00 40 00

chez moi

sms Orange France , pas d’envoi possible

Hey (Orange Belgique) ok

1 Like

Does it seem OK ?

I managed to get a log file with adb

02-10 21:08:33.504 I/QImsService( 3162): ImsSmsImpl : sendSms:: token:6 msgRef:0 format:3gpp isRetry:false
02-10 21:08:33.504 I/QImsService( 3162): ImsSenderRxr : sendSms over IImsRadio with format:3gpp
02-10 21:08:33.505 I/QImsService( 3162): ImsSenderRxr : [0031]> REQUEST_SEND_IMS_SMS [SUB0]
02-10 21:08:33.505 I/QImsService( 3162): ImsSmsImpl : sendSms:: token:7 msgRef:0 format:3gpp isRetry:false
02-10 21:08:33.505 I/QImsService( 3162): ImsSenderRxr : sendSms over IImsRadio with format:3gpp
02-10 21:08:33.505 I/QImsService( 3162): ImsSenderRxr : [0032]> REQUEST_SEND_IMS_SMS [SUB0]
02-10 21:08:33.764 I/QImsService( 3162): ImsRadioResponseAidl : Ims sms response received[SUB0]
02-10 21:08:33.764 I/QImsService( 3162): ImsSenderRxr : [0031]< REQUEST_SEND_IMS_SMS { mMessageRef = 58, mSendSmsResult = 2, mSendSmsReason = 16, mNetworkErrorCode = 21, mRat = 14}[SUB0]
02-10 21:08:33.764 I/QImsService( 3162): ImsSmsHandler : Message received: what = 1
02-10 21:08:33.764 I/QImsService( 3162): ImsSmsImpl : onSendSmsResult:: token:6 smsResponse:{ mMessageRef = 58, mSendSmsResult = 2, mSendSmsReason = 16, mNetworkErrorCode = 21, mRat = 14}
...
02-10 21:08:33.913 I/QImsService( 3162): ImsRadioResponseAidl : Ims sms response received[SUB0]
02-10 21:08:33.913 I/QImsService( 3162): ImsSenderRxr : [0032]< REQUEST_SEND_IMS_SMS { mMessageRef = 59, mSendSmsResult = 2, mSendSmsReason = 16, mNetworkErrorCode = 21, mRat = 14}[SUB0]
02-10 21:08:33.914 I/QImsService( 3162): ImsSmsHandler : Message received: what = 1
02-10 21:08:33.914 I/QImsService( 3162): ImsSmsImpl : onSendSmsResult:: token:7 smsResponse:{ mMessageRef = 59, mSendSmsResult = 2, mSendSmsReason = 16, mNetworkErrorCode = 21, mRat = 14}
...