I am new here and didn’t find any related thread.
I was wondering if there is a way to increase the eMail storage size. I would like to migrate my eMails to my e.email. But after already copying my first folder I am at the 1GB cap. I only see a way to increase the eCloud size, but not the eMail size.
They seem to be separated storages, right?
Is e.email not meant to be the main eMail service?
I suppose I am missing something here :s
Hope someone can help me clarify, best regards,
Yes you can increase your storage with subscriptions you can find on /e/ shop here : https://esolutions.shop/e-cloud-subscriptions-3
You can also find them when connected to your Ecloud account, in the file section, you will see a button on the bottom left (in French here) :
thank you for the quick reply. Are you sure the eCloud storage is linked to the eMail storage? Because at my end it says in my email “100%” and if I hover over it “Using 999.5MB (100%) of your 1000MB” and in Files it says “7kB of 1GB”
That is why I am confused and not sure that if I buy the storage upgrade it will also increase eMail storage.
I never noticed this difference since I don’t use the email service on my /e/ cloud instance.
As you noticed, storage size are different between what we see in /e/ file section and eMail storage.
For me I have this email storage size :
I don’t know if it’s tied to the 64 Gb upgrade subscription I took or anything else. It could be from a bonus from being an early supporter, I don’t remember.
An /e/ team member will need to confirm that.
If /e/ Team didn’t apply specific parameters, using self-hosted /e/ Cloud I can confirm that email storage and quotas are independent from NextCloud (using separate Docker images and volumes).
Also, I didn’t find find anything about email in subscriptions, so you better write to firstname.lastname@example.org.
I already replied to Henry’s support request, but I write here to clarify the doubts.
The storage plans are intended for both your files and mail. They are indeed handled by different DB tables, and it’s our increase-storage app the one that should keep both in sync. This is a behavior we need to improve.
For now, if you have a storage plan and you need to increase your mail quota, simply get in contact with us at email@example.com.
many thanks for the quick answer on eMail and here in the forums!
That sounds really interesting what you are planning to do with keeping both DB in sync.
I will then contact support for the storage split once I get a storage plan this afternoon.
For anyone who might be reading this and wondering about the outcome:
I got the 64GB plan and a few hours after contacting firstname.lastname@example.org the partitioning was done! 14GB eMails, 50GB for files as I requested.
And I am sure in the near future this will even improve so anyone can choose by themselves and not bother any support team from /e/.
Big thumbs up!
Not sure if this could be related to the splitting of the storage, but since I have seen other posts with the same issue I suppose not: eMails sync fine but no files, pictures, etc. are synced between phone and eCloud. All settings on the phone are set to allow sync.