Pretty sure that’s not an APN issue since my SIM automatically added stuff that matches what’s in https://assistance.orange.fr/mobile-tablette/tous-les-mobiles-et-tablettes/depanner/probleme-avec-un-service-d-orange-internet-sms-mms-mails-cloud-tv/mms/configurer-un-apn-internet-et-mms_192948-738196#onglet2. Never had to fiddle with APN settings with Orange in like twelve years, too.
@alice_m : glad to see that i am not alone too ^^
Yes, that looks the same problem than me. So, what can we do ? 
Report the issue to the devs and hope a patch update ?
@trefix : Coucou cher ami HL / DF 
The APN settings seems correct because the reception work when the data connection is activated.
I don’t see anything really better.
Are those posts enough? I’m new here; I dunno if they tend to create tickets according to what we write, etc. I don’t even understand if “Anonymous” is a single user with “Anonymous” hard-written as their name, or an umbrella profile used by the whole /e/ team. xD
I’m not in a hurry or anything to get a fix, but at least seeing that core features like this are taken seriously would put me at ease. Especially with Fairphones. I doubt the FP team will be happy if their nice-looking partnership with /e/ ends up as a train wreck for nearly all French users. Can’t be good for anyone.
Hello,
Is your FP3 on Pie or on Android 10 ? If it’s on Android 10, do you know if the issue also occurred on Pie ?
Could you both make sure you are on the latest version of /e/OS and share which version it is please ? Should be something like “0.12-20201110xxxx”.
- Everything is in Settings > System > Advanced > Updater, click the curved arrow at top right to see the latest version and install it.
I’m a single member of the support and after-sales team who chose the name “Anonyme”.
I just opened an issue in our gitlab and shared it with the dev team. You can follow the progress :
https://gitlab.e.foundation/e/backlog/-/issues/2155
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Thanks a bunch for the answers and the ticket.
As stated in my original post yesterday:
I updated the OS this morning just in case (10th of November build)
so it matches the version you’re referring to.
0.12-2020111084009
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Feel free to use my https://community.e.foundation/uploads/default/original/2X/3/3164f5645f881108327e7fc29e48c33385e4216b.png from yesterday if you need something for the “Relevant screenshots” section of the ticket.
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Thanks for your answer and the ticket !
My FP3 /e/ version is 0.12-2020111084008
Its Operator is Free Mobile
One more detail : I have two SIM cards of this same operator in it (professionnal and personnal separate numbers). The second one is used by default for the data connection. So, the first one never have data connection, and consequently never can recieve or send MMS.
The FP3+ /e/ version is also 0.12-2020111084008.
This one have only one SIM Card. Its operator is Sosh (Orange)
It seems the priority was decreased from 1 to 3. Judging from the size of the backlog (I’m not blaming; backlogs are known to be huge in virtually every project in the world), I doubt we’ll see a fix anytime soon.
Honestly, I’m not a fan of the reasons that were given:
I doubt MMS is a widely used technology outside of France
-
Many phones automatically convert long (>10) SMSs into MMSs when sending them. Such messages will never be received with this bug. This conversion option is even available in the default messaging application of /e/.
-
I’m not sure why the habits of French people would differ significantly from what can be found anywhere else.
-
The main reason MMS has seen a drop in use in my opinion is because people send pictures via WhatsApp. But I didn’t buy a Fairphone with /e/ to start installing creepy GAFAM stuff and creating weird accounts on the corresponding services.
leaving data always on is pretty much the norm IMHO
- Every carrier seems to have a low cost option, and in the case of, for example, Free, their 2 € subscription was even at a time their main way of making people talk about them. My mother is still using that subscription.
I have 100 MB and a poor reception most of the time. Keeping mobile data on would only be a waste of power, and if I start, for example, listening to a web radio while forgetting to enable Wi-Fi, my 100 MB will be doomed (this might be tweaked via settings to forbid the browser from using data at all, but not sure).
Of course I’m no statistician or anything and can only vouch for the few cases I know about, but still, the declarations quoted above seem a bit hasty to me. Especially if this bug was reproduced even with non-French carriers (making its scope way bigger than initially supposed).
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I commented the issue: https://gitlab.e.foundation/e/backlog/-/issues/2155#note_67390
I tried to convince that this problem has a non-insignificant impact.
In my case I use FP3+ with Bouygues-Telecom and the APN settings automatically added from my SIM were wrong, so I couldn’t connect on the internet via mobile data. I took time to set the APN manually and now everything is working just fine.
It could be the same in your case.
Thanks. It seems that the ticket already fell into limbo, though. Even the build numbers you reported were not written in it (still “waiting for input”). 
Thanks for taking the time to write this, but I highly doubt I’m in the same case, or at least not exactly. Activating mobile data before trying to send an MMS or receiving one or loading any web-based thing works fine in my case (which is kinda why the ticket’s priority got nuked). I also checked most (if not all) fields and it really seemed to match the official Orange recommendations.
I have tried on my phone, I have the same issue : the MMS are not “stored” to be accessible after enabling the data.
I tried the same thing with another message app from the app store and it is working (as you can see on the following picture)
So it is a problem from the default message app from /e/ !!
Your “that I won’t name” on the ticket is scary xD I suppose it’s a tracker-ridden app most /e/ users won’t feel like using?
I’ve been using the unforked version of QKSMS since my initial investigations (it supports the dark theme better, while the /e/ version displayed stuff in white on grey speech bubbles, so I kept it 
), and it has the issue too.
By browsing their (QKSMS) issues, I found this:
https://github.com/moezbhatti/qksms/issues/118
It’s old as hell. 
There’s a…
this is definitely one of the most important things I plan to work on in the near future
… though. But even that particular comment is months old already.
But wait… Then how can it work on other phone models? 
Something doesn’t add up. 
Did old /e/ use another default messaging application?
Yes I did tried QKSMS and the issue is coming from this app…
The app message which is working is the google one. And fun fact, when I installed it I get access to all the MMS I did not received before. Therefore, the mms are somewhere and I don’t understand why it is not possible to get the on QKSMS or e app. (But the great thing is that your MMS are not lost… If you are ready to use google message).
And I have to add one thing : when I went back to /e/ message app after that, it has downloaded some MMS sometimes, but not all of them…
I do not understand a thing…
Hello, I had the same problem when I switched To the fairphone, aT first with the stock android, and she with e (with either the messaging app and Silence).
Finally I discovered that the APN infos weren’t matchimg exactly what my operator (SFR).recommends. So I changed the settings from a nearly good config (could also.have created one) and rince then hade noproblem to receive mms at the moment I turn mobile data on.
Note : the APN settings become adailable to choose, ie the radio button appears, when I put the correct APN Type, not sure if it is the “default” keyword that made the trick.
Caveat : SFR loesn’t seems so understand.that some people may not have data pirmanently, so keeps sending messages offering me to.download the mms from a.website … So I believe it’s not that simple nowadays to have a phone without data enabled all the time.
Btw : try with another sms reader than qksms, I have tried it before and had so drop it because.of mms issues. Otherwise I loved all the rest of it.
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Hello,
I’ve a similar problem (well, worse) : I’m in France and I can’t send nor recieve any mms, even when my data connection was already activated.
I checked the settings (APN…) and they were the same as what my mobile operator said they should be,.
My FP3+ has the latest version of /e/OS. My mobile operator is Bouygue.
Has anyone found a solution since ?
I’m not sure I get what you mean about the steps to follow for the APN settings ? Are the settings themselves confusing or is it something else ?
As for your other question. After getting my data connection back, it still didn’t work. The only solution I found to the lost MMS problem was changing messaging app. I’m currently using Silence and it works well (after some time, I even got all the MMS that had been lost somewhere in the void)
Bonjour,
( en anglais plus bas)
FP3+ + Google cela fonctionnait parfaitement.
je recevais et envoyais les sms et mms ( photos ) sans passer par le forfait data.
installer hier.
FP3+ + /e/
je ne reçois et émets plus les mms ( photos ) sans passer par le forfait data.
Je n’ai trouvé aucune solution.
J’ai testé toutes les configurations possible dans les APN orange / sosh …
J’ai supprimé les APN orange, puis j’ai tout reconfiguré : nada.
J’ai supprimé les APN orange, puis j’ai tout redemandé en automatique via le site sosh : nada
J’ai testé 3 appli SMS MMS :
- Message ( origin /e/ ) : nada
- QK SMS : nada
- E SMS Sync : nada
pourtant tous défini par défaut …
Le plus drole, nous avons un autre smarthphone samsung A40
chez SymaMobil le mini forfait à 1.9€ avec sms mms illimité, normalement paramétré sur le réseau SFR… Et bien dans la config, il est paramétré sur orange World.
j’ai testé cette configuration d’APN Orange World : nada !
en anglais :
Hello,
FP3+ + Google worked perfectly.
I received and sent the sms and mms ( photos ) without going through the data package.
install yesterday.
FP3+ + + /e/
I no longer receive and send the mms ( photos ) without going through the data package.
I couldn’t find a solution.
I have tested all possible configurations in orange APN/sosh …
I deleted the orange APNs, and then I reconfigured everything: nada.
I deleted the orange APN, then I automatically requested everything via the site sosh: nada
I tested 3 SMS MMS apps:
- Message ( origin /e/ ): nada
- QK SMS: nada
- E SMS Sync: nada
yet all defined by default …
The more drole, we have another smarthphone samsung A40
at SymaMobil the mini package at €1.9 with unlimited sms mms, normally configured on the SFR network… Well, in the config, it’s set to orange World.
I tested this configuration of APN Orange World: nada!
Mes paramétrages Orange/Sosh.
1/ : Internet :
L’APN internet vous permet de naviguer sur internet et d’échanger des données pour vos applications sur votre mobile.
Par défaut, votre mobile Orange vendu en coffret possède un profil internet pré-configuré. En cas de dysfonctionnement, vous pouvez créer un nouveau profil de connexion internet et tester son fonctionnement :
- Allez dans le menu Réglages ou Paramètres.
- Sélectionnez Réseaux mobiles
- Cliquez sur Noms des points d’accès et créer un nouvel APN.
Les paramètres internet sont les suivants :
- Nom : Orange Internet
- APN : orange
- Proxy : Non défini
- Port : Non défini
- Nom d’utilisateur : orange
- Mot de passe : orange
- MMSC : Non défini
- MMS Proxy : Non défini
- Port MMS : Non défini
- MCC : 208
- MNC : 01
- Type d’authentification : PAP
- Type d’APN (nom du point d’accès) : default
- Protocole APN : IPv4
= OK tout fonctionne pour internet.
2 / : MMS :
Pour les MMS (sms = ok)
L’APN MMS vous permet d’émettre et de recevoir vos MMS sur votre mobile.
Par défaut, votre mobile Orange (vendu en coffret) possède un profil MMS pré-configuré. En cas de dysfonctionnement, vous pouvez créer un nouveau profil et vérifier l’envoi et la réception MMS :
- Allez dans Réglages ou Paramètres.
- Sélectionnez Réseaux mobiles
- Cliquez sur Noms des points d’accès.
- Créez un nouvel APN avec les paramètres MMS suivants :
- Nom : Orange MMS
- APN : orange.acte
- Nom d’utilisateur : orange
- Mot de passe : orange
- MMSC : http://mms.orange.fr
- Proxy MMS : 192.168.10.200
- Port MMS : 8080
- MCC : 208
- MNC : 01
- Type d’APN : mms
- Protocole APN en itinérance : IPv4
- Une fois les paramètres saisis, enregistrez votre nouveau profil MMS.
Votre mobile est prêt à envoyer et recevoir des MMS.
Remarque : selon la marque et le modèle de votre mobile, la manipulation peut différé et il est aussi possible que l’ajout d’un nouvel APN soit impossible.
= Ne Fonctionne pas ( alors qu’avec Androïd 10, cela fonctionnait.
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dernier test pour aujourd’hui.
J’ai téléchargé le .APK de l’application Messages de google + installation sur /e/ sur FP3+
Non cela ne fonctionne toujours pas même avec Messages de google.
last test for today.
I downloaded the .APK of the Messages app from google + install on / e / on FP3 +
No it still doesn’t work even with google messages.
le problème vient de /e/