MobilePay app has stopped working since app update on Fariphone 4

Using /e/OS Applications
1

The subject says it all.

2

Please tell us, which app and which version specifically.

3

I have the same problem with the Danish banking app MobilePay after updating to version 8.23.0.

Anyone succeeded in solving this issue?

1 Like
4

MobilePay, as per the subject. Version is 8.23.0, same as the other poster.

5

Hello,

I experienced the same problem on my FP5 after the app was updated.

I simply cleared the storage of the app (Settings > Apps > MobilePay > Storage & cache > Clear storage) and logged in again.

Maybe this will work for you too?

1 Like
6

Same problem
FP5, MobilePay, MItID
Vivaldi browser or Samsung
Made it work on 2.8, stopped working on 2.9. and not working now on 3.01.
Have cleared storage. Get past authenticatin by MitID, but is sent back to MitID llogin page.
If I minimize that, the MobilePay page is behind and sys “Approval faild try agin later”
See attatched in danish. (the minimized on the lower right)

Screenshot_20250612-131531_MobilePay
Screenshot_20250612-131531_MobilePay1224Ă—2700 115 KB

8

It seems that MobilePay (or MitID) ignores the user’s default browser (Vivaldi in my case) during MitID authentication and uses /e/os’ default browser instead. Something’s rotten anyway. I managed to get past the error mentioned earlier in this thread, by uninstalling the default browser, but it required some effort.

Disclaimer. I installed the /e/os myself on a Samsung a52s so the bootloader is unlocked. I would suspect this “hack” doesn’t work if you bought a fairphone with /e/os preinstalled. But don’t know. I don’t Think it would hurt to try.
Please search the internet for “abd android usb” and you’ll probably find some more detailed instructions for for step 1 and 2 below.

  1. Enable developer tools on the phone and activate USB debugging.
  2. Connect the phone to a Linux PC (this can also be done on Windows).
  3. Using the adb program, I found the name of my phone:

adb devices

  1. Then I connected to my phone:

adb -s [device] shell

  1. I ran the command:

pm uninstall -k foundation.e.browser

  1. Exited the shell:

exit

I restarted the phone, and then I was able to get MobilePay to work. However, I used MitID authentication by scanning the QR code from my iPad.

2 Likes
9

Succes!
Have collected a guide in danish, as this is probably only an issue in Denmark/Scaninavia (copy and save as markdown (md) file):

Fjern eller deaktiver standardbrowser i /e/OS pĂĄ Fairphone 5 for at fĂĄ MitID og MobilePay til at virke

Denne guide viser, hvordan du fjerner eller deaktiverer den indbyggede browser (foundation.e.browser) i e/OS pĂĄ en Fairphone 5, sĂĄ apps som MitID og MobilePay tvinges til at bruge en anden browser (fx Vivaldi eller Samsung Internet).

:dart: FormĂĄl

  • OmgĂĄ problemer med MitID-login i MobilePay og lignende apps
  • Tving systemet til at bruge en anden browser end den indbyggede e/OS-browser

:wrench: Forudsætninger

  • Du har selv installeret /e/OS (bootloader er lĂĄst op)
  • ADB er installeret pĂĄ din Linux-maskine (Fedora)
  • Du har adgang til terminal
  • USB-debugging er aktiveret pĂĄ telefonen

:compass: Trin-for-trin guide

1. Aktivér udviklertilstand og USB-debugging

  1. Gå til Indstillinger → Om telefonen
  2. Tryk 7 gange pĂĄ Build-nummer for at aktivere udviklertilstand
  3. Gå til Indstillinger → System → Udviklervalg
  4. Aktivér:
  • USB-debugging

2. Forbind FP5 til Linux og kontroller ADB

Tilslut telefonen med USB-kabel. Kør:

adb devices

Du bør se:

List of devices attached
AB1234567    device

Hvis du bliver bedt om at godkende forbindelsen på telefonen, så tryk “Tillad”.

3. Fjern eller deaktiver e/OS’ indbyggede browser

Browseren foundation.e.browser er ofte installeret som systemapp, og derfor kan du enten afinstallere eller deaktivere den:

Ă…bn ADB-shell:

adb shell

:bomb: Forsøg afinstallation:

pm uninstall -k foundation.e.browser

Hvis du fĂĄr:

Failure [DELETE_FAILED_INTERNAL_ERROR]

… så fortsæt med deaktivering i stedet:

:white_check_mark: Deaktiver browseren:

pm disable-user --user 0 foundation.e.browser

Afslut shell:

exit

4. Genstart telefonen

adb reboot

Alternativt: Genstart manuelt.

5. Installer og sæt ny browser som standard

  1. Installer fx Vivaldi eller Samsung Internet via Aurora Store
  2. Gå til Indstillinger → Apps → Standardapps → Browser-app
  3. Vælg din nye browser som standard

:white_check_mark: Test

  • Prøv MobilePay og MitID
  • Hvis de virker, er det fordi systemet nu bruger din nye browser i stedet for den fjernede/deaktiverede foundation.e.browser

:arrows_counterclockwise: Gendan browser hvis nødvendigt

Hvis du får brug for at gendanne browseren, kør:

adb shell cmd package install-existing foundation.e.browser

Senest opdateret: juni 2025
Testet pĂĄ: Fairphone 5 med /e/OS 3.01
Bidragydere: Søren Thaulow
Licens: Fri brug og deling – gerne med henvisning til e/OS-forumtråd.

10

Hi, Hello, Good morning,

No ? Guys, this is a self-help forum, we’re here to potentially help you, we’re not at your service…