MobilePay app has stopped working since app update on Fariphone 4

[Bettina]

Thanks for your thorough suggestion!

However, I don’t feel like attempting it because a) I don’t feel comfortable playing programmer when I’m really not, because if I “break” something, i also need to be able to fix it… and b) It doesn’t seem to work anyway…?

After having tried “everything” else, I got the thought that either:
a) Murena needs to make a fix so that we can delete the inbuilt browser app without being programmers
b) Murena needs to change “something” in the inbuilt browser-app to make it seem more like chrome (without being chrome) so that MobilePay will accept it (don’t know if that is at all possible?)
c) MobilePay needs to change their app so that we can use other browsers when authenticating with MitID - as using other browsers when authentificating with MitID just about anywhere else isn’t a problem… (I just used MitID in the flextrafik app two days ago without problem).

[kasperlk]

Hi
I have bought a Fairphone 6 from Murena with preinstalled e/OS v3.04, and I have the same problems with MitID and Mobilepay as described in this thread. I have also problems with Sundhedskortet which can be installed but after accept it just doesn´t get further.
No problems with Lån&Spar Bank, though.

[Martin4]

FYI I sent this email to the Minister of Digitisation in Denmark. I encourage everyone to do the same in their respective countries. We need to break free from Google/Apple monopoly and change the narrative, that security is only possible from Google/Apple. Google translation below.

“ Kære minister.

Vi har i Danmark og Europa besluttet at vi skal være digitale uafhængige (eller som minimum mindre afhængige) af amerikanske tech virksomheder.

Jeg kunne ikke være mere enig med de danske og europæiske politikere. Jeg har forladt sociale medier, og har forladt Googles Android og Apples iOS økosystem.

Men det digitale liv i Danmark bliver MEGET, MEGET besværligt. Glem, at begge mine børns fodbold, basket og rideklubber udelukkende bruger Facebook. Jeg er den besværlige forældre, der efterspørger en hjemmeside eller bare info på mail.

Jeg har sagt farvel til min iPhone og har købt en engelsk produceret mobil telefon, med opensource styresystem udviklet af primært franskmænd, som er baseret på AOSP (Android Open Source Project), og dermed ikke bygget på enten Googles version af Android eller på Apples lukkede iOS. Jeg kan nu ikke:

Have MitID digitalt

Have mobilepay

Have bank app

Have kørekorts app

Have Sundhedskort app

Med andre ord: I Danmark er det ikke muligt at deltage i den digitale verden (herunder de offentlige tilbud), uden at man vil gifte sig med en amerikansk techvirksomhed, herunder sælge data og personlige oplysninger til en fremmed stats virksomheder.

Jeg hører den samme undskyldning fra myndighederne hver gang: Vores underleverandører (læs Nets, bankerne og andre) kan ikke garantere sikkerheden i disse apps, hvis ikke de er garanteret af Google og Apple. Altså garanteret af de virksomheder i verden, som profiterer allermest på at indsamle data fra deres brugere.

Det må simpelthen være Danmarks og Europas opgave, at kræve af disse underleverandører, at apps, som er den del af den offentlige digitale infrastruktur, skal være tilgængelige på opensoruce platforme (Linux, AOSP eller udgivet på .apk af leverandøren selv).

Jeg begriber ikke hvordan man som myndighed, med den ene hånd kan tale om digital uafhængighed, og på den anden side kræve af sine borgere, at de skal være 100% indrulleret i amerikanske techvirksomheder, for at deltage i det digitale liv i Danmark.

Kan I virkelig være det bekendt?

I øvrigt tak for Jeres store arbejde som politikere - jeg har stor respekt og taknemmelighed for det arbejde i laver og for de omkostninger det har for Jer.

Med venlig hilsen, og med håb om en (god) forklaring på ovenstående store modsætningsforhold.”

Google translation:
“ Dear Minister.

We have decided in Denmark and Europe that we must be digital independent (or at least less dependent) of US tech companies.

I couldn’t agree more with the Danish and European politicians. I have left social media, and have left Google’s Android and Apple’s iOS ecosystem.

But digital life in Denmark becomes very, very cumbersome. Forget that both of my children’s football, basketball and riding clubs only use Facebook. I am the troublesome parent who demands a website or just info by mail.

I have said goodbye to my iPhone and have purchased an English -produced mobile phone, with OpenSource operating system developed by primarily Frenchmen, which is based on the AOSP (Android Open Source Project), and thus not built on either Google’s version of Android or on Apple’s closed iOS. I can’t now:
Have MitID digitally
Have MobilePay
Have bank app
Have a driver’s license app
Have health card app

In other words: In Denmark, it is not possible to participate in the digital world (including the public offers), without wanting to marry a US tech business, including selling data and personal information to a foreign state’s businesses.

I hear the same apology from the authorities every time: our subcontractors (read nets, banks and others) cannot guarantee the security of these apps if they are not guaranteed by Google and Apple. Thus, guaranteed by the companies in the world that benefit most from collecting data from their users.

It must simply be the task of Denmark and Europe to demand from these subcontractors that apps that are the part of the public digital infrastructure must be available on Opensoruce Platforms (Linux, AOSP or released on .APK by the supplier itself).

I do not understand how, as an authority, one hand can talk about digital independence, and on the other hand demand from its citizens that they must be 100% enrolled in American tech companies to participate in digital life in Denmark.

Can you really back this position?

Also, thank you for your great work as politicians - I have great respect and gratitude for the work you are doing and for the costs it has for you.

Sincerely, and with the hope of a (good) explanation of the above large contradictions.”

[Thaulow]

Have also written a letter. In Google tanslate:

Subject: Access to Digital Services on Alternative Mobile Platforms
Langeskov, 25 June 2025

To the Minister for Digitalisation, the Danish Agency for Digital Government, and MobilePay,

I am writing to draw attention to a concrete and growing problem affecting Danish citizens who choose to use secure and privacy-friendly mobile platforms based on open-source software—such as Fairphone with /e/OS or other versions of Android without Google components.

These solutions are not only technically secure and free from tracking but also align with the political ambition of digital sovereignty and independence from large tech corporations.

MobilePay and MitID block open-source solutions
Users of these systems are increasingly finding that the MobilePay app and the MitID application refuse to function—not because the device is compromised, but simply because it is not Google-certified or because it uses a browser other than the few approved by MitID.

This puts citizens who have deliberately chosen solutions focused on data security, sustainability, and technological freedom in an impossible situation: they are excluded from fundamental functions of the Danish digital society, including payment, digital identification, and access to public services.

A call for inclusion and transparency
I therefore urge you to:

1. Recognize alternative Android implementations, provided they meet objective security requirements—e.g., locked bootloader and no active root access.
2. Publicly disclose the exact technical requirements that lead to rejection, and allow users to verify and document compliance themselves.
3. Establish a dialogue between authorities, banks, software developers, and the open-source community on how digital services can be adapted to a broader technological ecosystem.
4. Consider alternative access paths to essential apps—e.g., via web interfaces or approved third-party apps not dependent on Google Play Services.

In line with political initiatives
I note with great interest that the Ministry for Digitalisation has recently launched a pilot project to replace Microsoft Office with LibreOffice in government institutions. This is an important step toward digital independence and the freedom to choose one’s own technological solutions.

However, it is paradoxical that citizens acting in the same spirit are denied access to MitID and MobilePay—simply because they have opted for open-source solutions that do not conform to Google’s commercial certification scheme.

It is essential that digital rights and equal treatment also apply to those who choose alternative and more ethical technological paths.

I hope you will take this input seriously and respond either with a technical explanation or by initiating a concrete dialogue with citizens and developers working toward a more open and resilient digital Denmark.

Kind regards,
Søren Thaulow

Feel free to kopi, or mail me on th@ulow.dk for a danish version.

Got this reply:

Dear Søren Thaulow,

Thank you for your inquiry.

As you mentioned in your message, it is an important political ambition of mine to ensure that we strengthen digital sovereignty in Denmark. Therefore, it is also important that it remains possible to use MitID if one wishes to use a phone with an operating system other than iOS and Android.

To use MitID, it is not necessary to have a mobile phone on which the MitID app can be installed. As a MitID user, you have the option of choosing between different identification methods, including the MitID app, a code display device (kodeviser), and a code reader (kodeoplæser). Citizens are therefore not dependent on specific companies or tech giants in order to access, for example, borger.dk or other digital self-service platforms requiring MitID login.

Very high security standards are generally required for MitID, which is why—for security reasons—the MitID app can only be downloaded from the Apple App Store or Google Play. It is neither technically nor practically possible to guarantee that the MitID app will function on all conceivable operating systems and browsers. The MitID app is developed and tested to function on the most widely used systems employed by the majority of the population.

Regarding your concerns about MobilePay, please note that MobilePay is a private company that sets its own security requirements for its app. I therefore recommend that you contact Vipps MobilePay directly and encourage them to consider whether the app can be made available on phones using operating systems other than iOS and Android.

Kind regards,
Caroline Stage

No surprise, but keep pushing

[Thaulow]

Good morning to all of you.
*
(I keep forgetting to be polite, as mention in the start of this thread).

Based on our expirience here I was interviewed by Computerworld:
Article on Android/iOS alternatives

It is in danish, but the headline says (in google translate):
Søren Thaulow Tried to Break Free from American Tech – Then MitID and MobilePay Stopped Working

Without technology from American giants, logging into essential citizen services like MitID becomes, at best, highly complicated. That’s what Søren Thaulow discovered when he chose the open-source operating system /e/OS for his smartphone.

Best regards
Søren

[peterbirch]

Hej Søren
Even though the answer from the minister is a bit silly, it marks some sort of progress in that there is an answer.
I wrote a similar letter to the ministery shortly before the summer break (though not so eloquently worked), but never heard a word. I wonder if Martin ever heard anything.
Thank you for pushing.
Peter

[Martin4]

Really well written letter Søren - but wow what a depressing answer. She completely misses the point in question and serves the usual political BS.

But, keep calm and return fire.

And no - I haven’t heard anything. But with the level of situational awareness from the minister, I doubt I want to hear the answer…

[SalmonSnake]

After updating to 3.1.1 three daya ago, the Mobilepay app has been working flawlessly.
Let’'s hope its stays that way.

[peterbirch]

Interesting. Mine still doesn’t work. The setting up stops, when it asks for verification via MitId. The four digit passcode returns a ‘something went wrong, try again later’ error.
I’m using the alternative device thing. Maybe that’s a problem? Did you use the MitId app?

[SalmonSnake]

I use bank login to activate Mobilepay, so it looks like there are country specific variations.

For me the issue was, that after few days I wasn’t able to login and Mobilepay complained about modified phone.

[Manoj]

For users who were facing issue with MitID not working - pl can you check after installing v3.1 of /e/OS
It should work with the current /e/OS release which was released this week.

[m1ck]

I just tried and the app is still complaining that the phone may be rooted or there might be some problems related to the Google Play store.

But another app used for payments, MobilePay, is working now.

I’m using a Murena FP5.

Thanks.