Hi,
I’m trying to instell /E/ os on a Moto G7 Power, but I don’t get very far. I already spent a couple of hours to unlock the device. following the documentation to enable USB debugging and unlocking the device( Enable USB Debugging and OEM Unlock), I tried to set the oem unlock setting, but it was grayed out. After several hours of trying and researching, I found out, that this setting can only be changed if you have an simcard in your device and I didn’t
So I put in a sim card an now I have become a develloper by taping the buildnumber 7 times, I allowed debugging and I’ve set the oem unlock option to enable. I installied ADB and fastboot on my windows 10 pc.
So I connect my device to the pc and open a commandline window. Then I check if the device is connected by typing adb devices and the device is listed as ZY323 ect. but behind the devicenumber it says “unauthorized”.
Next I follow the documentation and type "adb fastboot devices. The I get the following:
“C:\Platformtools\platform-tools>adb reboot bootloader
error: device unauthorized.
This adb server’s $ADB_VENDOR_KEYS is not set
Try ‘adb kill-server’ if that seems wrong.
Otherwise check for a confirmation dialog on your device.”
So I tried typing “adb kill-server”, but that didn’t help.
Then I looked for messages on the device and I got a message asking if debugging should be allowed, which I did.
Then I retyped "adb reboot bootloader"and the device went into bootloader mode.
Happy at first, but…
Now I checked if the device was connected and recognized, so I typed "ADB devices: no devices are found although on my phone the last 2 lines say “OEM locked” and “transfer mode: USB connected” If I disconnect the USB cable, the last line changes to : “connect a USB data cable” and when I reconnect it changes back to “Transfer Mode: USB connected”. So the cable is obviously ok.
When I try to get my device ID to be able to unlock the device and type: “fastboot oem get_unlock_data”, it returns: "waiting for any device "
And that’s all. I have to close the command prompt window and restart the phone to be able to use it again.
So I can’t get the Device ID that I need to get an unlocking code from Motorola. A that means I can’t install /e/ os .
I would really appreciate it if anyone could help me out.