Motorola One Fusion Plus+ Fingerprint sensor not detected

Hi all,

I have a problem with the fingerprint of my Motorola One Fusion Plus+; the sensor is not recognized and no options is showed in the lock screen options.

After some research I have found and error in the bootloader log (adb logcat > boot.log during restart):
03-23 03:05:44.296 0 0 W init.oem.fingerprint: FPS vendor: goodix
03-23 03:05:44.296 0 0 W init.oem.fingerprint: - install Goodix driver

11-24 21:34:44.791 0 0 W init.oem.fingerprint2: FPS vendor (last): goodix
11-24 21:34:44.872 0 0 W init.oem.fingerprint2: FPS vendor: goodix
11-24 21:34:44.976 0 0 W init.oem.fingerprint2: start goodix_hal
11-24 21:34:44.996 0 0 W init.oem.fingerprint2: wait for HAL finish …
11-24 21:34:45.270 0 0 W init.oem.fingerprint2: fingerprint HAL status: fail
11-24 21:34:46.618 0 0 W init.oem.fingerprint2: error: HAL fail

Anyone knows how to solve it? It’s very difficoult to use the smartphone without fingerprint.

Here some details:

  • Device: Motorola One Fusion Plus+
  • /e/os build: 1.17-s-20231112351092-dev-liber
  • Android version: 12

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