Murena Account Login asks for One-Time Code

Using /e/OS murenacloud
1

Hello,
I want to manage my murena account but the login process asks me for a one-time code, that I don’t have. :slightly_frowning_face: I don’t have activated a 2-factor authentication or anything else. Any idea how I will be able to login?
Thanks, in advance!
Roland

murena_login
murena_login1171×469 71 KB

2

the screenshot suggests the code is sent to the email. Do you have mail set up anywhere else (mobile, desktop) or are you only accessing it through the webpanel?

3

Hi and thanks for your quick reply. Yes, I have access to my e/OS email with my mobil phone. Unfortunately, I don’t receive a code. I’ve checked the spam folder as well :frowning:

4

weird then, it’s said to only turn up if there was a go at setting it up - anyway, according to one of these threads a password reset helped?

5

Yep, I had the same problem. They turned on 2fa without me :slight_smile:
PW reset helped. You can set the same pw btw.
BR,
bil

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6

Thanks again, I’m getting closer to the problem step by step:
Now, I’ve tried to reset my password but:

  1. I am not able to reset my password since I do not receive the mail (to reset it) either!
  2. Yes, the email account works as I receive other mails (e.g. from this forum topic)
7

The reset flow would need a recovery (secondary) email address that you would’ve set up at some point? if not I don’t see how to exit this but the helpdesk.

8

At the end of the day the murena helpdesk solved my problem. Unfortunately I don’t know what causes the problem. The helpdesk just wrote something about an “issue”. However, Many thanks for your great help :slight_smile:
Greetings

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