Hi all,
are there known problems with the fingerprint sensor at the Murena GS6 Pro?
I can scan my fingerprint but after that it will not be recognised. I’ve deleted the first one and start over but with the same result. I’ve scanned 2 other finger and added them but no one is recognized. Is this a known issue with e-os or with the hardware or is there a trick I did not know?
Hello,
Joint the club ! 
That was the issue with the first one received.
The second one received has a similiar problem but a bit worse: I cannot enroll a finger. There is no aptic feedback when I try to setup a new finger…
Hi @Geier @julopower it would be easier for the developers if you can create an issue in gitlab with logs and videos of the issue you are facing. We have been unable to replicate this in our internal testing which would make the logs helpful.
Hello Manoj,
I gave 2 videos and logs to the support for the previous phone.
They told me it was given to the Devs.
Regards
Pl can you share the helpdesk ticket #
Hey Manon,
[Ticket#99106760]
I will share the new one when I logs and video will be provided.
I checked the ticket and it has been escalated to the device specific team to work on. Have pinged the developers to refer the videos and logs from the helpdesk ticket.
Thank you for your comments, and please excuse my late reply.
Since I didn’t receive any response from Murena Support, I exercised my 14-day right to return the item.
So I don’t have anything further to add here.
I hope that most buyers will be spared this problem
I successfully set up fingerprints in my GS6. I made it some time later, not durig the initial setup process. During that process, I experiences a black screen, trying it (a glitch?).
So far no problems, /e/ OS works in all dimensions as reliable as it did on the old FP3, but much faaaster.
The latest update (this morning) made the function “double tap the screen to wakeup” inoperative. Reboot and toggling this function don’t restore it. Just got used to it…
I can confirm this behaviour. After activation it just worked once.
finger print reco. is random and unpredictable, up to the point of non-functional. I tried multiple erase repeat, multiple different fingers, as well as ccomplete reset.
My impression is that sensor real estate was defined too small and the exclusion algorithm for acceptability too narrow.
I wish there was a facial reco. app for unlocking security functions to download.
murena OS otherwise great, but this is a critical issue for banking and password access. too much typing.
me again after one month -
The inconsistently random function of the finger print reader remains a big problem.
I changed screen protectors twice, and tried also without. No success.
I have to access application multiple times daily which require a biometric ID.
I fortunately kept my iphone 14 as backup and use it as 3rd-factor ID.
It is a very big disadvantage and I now consider this a manufacturing flaw of the gigaset phone.
Depending on the reaction from Murena to my complaint - I might have to skip using this OS and go back to iphone.
Sad to say.
Absolut grauenhaft. Und gerade weil e/os ansonsten out of the box eingentlich komplett funktioniert (im Gegensatz zu Linage OS - was mir etliche Stunden Arbeit gekostet hat) ist das so bedauerlich. 
Das Verhalten des Fingerprintsensors ist komplett random - in der Regel erkennt er aber einfach nichts. Das Einzige was meines Erachtens ein bisschen hilft, wenn es wirklich gar nicht mehr geht: Entsprechende STelle mit Taschentuch sauber polieren - und generell nicht die Daumenspitze sondern wesentlich weiter hinten ansetzen…
Egal!: Das Problem muss wirklich gefixt werden! Murena mach was!
Kann man nicht evtl selber einen anderen Fingerprintsensor (also F-Droid oÄ) installieren?
in English:
Absolutely awful. And precisely because e/os otherwise works perfectly right out of the box (unlike Lineage OS—which cost me several hours of work), this is so unfortunate. The fingerprint sensor’s behavior is completely random—but usually, it just doesn’t recognize anything. The only thing that helps a little, in my opinion, when it really isn’t working at all: Carefully polish the sensor area with a tissue—and generally place your thumb much further back rather than just on the tip… Whatever! This problem really needs to be fixed! Murena, do something! Is there any way to install a different fingerprint sensor yourself (like one from F-Droid or similar)?
seems to be very individual: either tolerances of the sensor or of the fingers 
In my case, it works as expected (from the beginning)
Hello all,
Having so much trouble with my GS6, fingerprint usage is one of them.
But only since I set the screenshield delivered in the box, I had no issue at all before.
I didn’t ordered new screenshield yet to remove it an retry but it is a bit ironic the screenshield from Murena doesn’t fit to the GS6….
Do you have a compatible screenshield reco to recommend I do more testing ?
Edit : I eventually removed the screenshield before throw the phone by the window : all is working like a charm. So in my case the screenshield Murena provided is crap. 
Edit 2 : It was too easy obviously.
Unlock /e/OS is working well. Ok.
But none app accept to activate unlocking with it “com.beemdevelopment.aegis.vault.slots.SlotException:javax.crypto.IllegalBlockSizeException”
Like old days, I will reboot the phone and it will work I guess/hope.
Autofixed as my GS6 reboot istelf a dozen time per day…
No joke, the phone hang and rebooted, and now I can set the biometric unlock in my other app.
To be fair, I put back the screenshield without care, just to see.
Knock me please, it works with fingerprints records I hava done without the screenshield…
Non reproductibles issues drive me nuts…
Perhaps the cleaning sheet made the screen too wet before applying the protection ?
Dunno, but it works now.
One problem solved. I hope.
Donnot know if it can help someone but at least, it is here for record.
The developers are looking into this issue to isolate if it is hardware or software related. Will update progress.
Wanted to check if the issue with fingerprint sensors is still there on the GS6 after the v4.3 update.
also pl let me know if it you face it after
Removing all fingerprints on 4.3
Re-enrolling the fingerprint and recheck if the sensors are still not working as expected.
Thx Manoj. Works much better now (after os update then fingerprint re-enroll).