Hi,
I tried to log into my account at murena.io and received the message “murena Account is disabled, please contact the Helpdesk.” I did a search on these forums and noticed people posting their issues with disabled accounts and getting help here, so i figured i would do the same!
Hopefully you can help me out, my thanks in advance!
Sending you a direct message for account details.
Hi,
I’ve had /e/os installed on a Samsung Galaxy S9+ for about five years. I’ve barely used the e.email account, but I’ve used it as a reference account for other things, like a cloud storage account I have with pcloud, for example. The problem is that for the last months (a year now, approx.), I haven’t been receiving emails in my e.email account, and it won’t let me send them either (when I tried, I got the error message “myAccount@e.email:Sender address rejected: not owned by user myAccount@e.email”, where “myAccount” is the name I originally gave to my email account, a copy of a movie character’s name). I don’t know if it’s because I’m using a name that isn’t mine and is the name of a well-known movie character, but what can I do to fix it? Besides, if that’s the problem, I don’t know why it didn’t prevent me from creating the account with that name in the first place…
I’ve been asking this question since last June on an /e/os support forum in Spanish. I finally got a suggestion in September to contact you, because they mentioned that maybe the problem was the lack of a recovery email account, as you indicated as one of the topics in the Forum Week 36, Development and Testing Updates . Meanwhile, I checked that, at this moment, I cannot receive any messages on my e.email account because I receive an error answer when I try with the following: “The mail system
myAccount@e.email: host 172.20.0.21[172.20.0.21] said: 550 5.1.1
User doesn’t exist: myAccount@e.email (in reply
to RCPT TO command)“.
What can I do? I’m not an official murena customer (didn’t buy anything, just installed /e/os) so I don’t know how to access to any other support. Has my account really been disabled because of the recovery email issue? Is it because of the name of the account? If you need, I can pass you the real name of my account, so you can check the situation.
Many thanks in advance and kind regards,
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