Hi there,
For quite some time now, I experience an almost continuous spam of “Authentication failure” notifications on my /e/OS Mail application, only for the Murena.io email account. Recently, I had a bit more time to dig through the whys and hows, and here is what I end up with :
I have TOTP MFA active on my Murena account. Consequently, I made sure to check I configured my account and mail parameters according to How to enable Two Factor Authentication (2FA) 🔑. Meaning, I’m using an application password for the /e/OS account manager (which seems happy about it, eDrive is working, etc…) but I’m using my main password for the Mail client. At least that’s in theory :
When getting the Authentication error notification, I’m asked to check the mail server params. They are all correct, except the password (which can be checked with the small eye icon). It seems to auto-reset to the Murena.io application password every time I change it. The pattern is always the same :
- I set my main password in the Mail app parameters
- It works for some time, I can receive and send emails, no error displayed.
- A few minutes/hours after that, the Auth failure notification is back, and the application password is in the field instead of the main password, and I have to change again.
- Rince and repeat…
How can I prevent this to happen ? I have the feeling that the /e/OS account manager is somehow trying to “make sure” my Mail app is properly configured, and consequently erase the main password, replacing it with the application password (that the Mail client cannot use). I found no setting or mention in the /e/OS account manager to confirm this theory, but I have no idea how the password is getting replaced so consistently otherwise.
Any idea ?