Murena One keeps turning off at random

Not much to add, it was working fine and then all of a sudden it started just turning itself off randomly. Sometimes it goes all day without happening, sometimes it’ll happen twice in a row, even during the boot up process. Doesn’t seem to be a warm battery issue, I hadn’t installed a new app, any other ideas? How do I contact Murena to fix this as it’s still under warranty?

Pl send a mail with the purchase details to helpdesk@e.email and the team would be able to guide you further.