Hi,
I bought a Murena One phone in october 2022. I went to a “Save” repair shop in Paris last week because I couldn’t use my phone anymore. They told me that the problem was the motherboard.
As anyone had the same kind of problem after less than 30 months of use ?
Thanks,
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That is not much of a description. Does the phone power on?
Pl send the details on this form to the Helpdesk if not already done. They should be able to help you with this issue.
I already contact the helpdesk and they told me that if the motherboard is dead they can’t do anything about it ! My surprise is about the phone lifetime, 2.5 years !
Pl can you share the ticket #
Of course the ticket #9944415
I see the team has offered you a coupon for future purchases on the Murena store. We are dependent on the vendor who manufactures the device and parts. If they stop producing replacements we are stuck in such a situation.
We have taken these inputs as a learning for future vendor agreement and tie ups.
Yeah the repairablity on phones is dismal. Once a phone goes out of production parts quickly dry up. And even if parts can be had, a motherboard failure is a death knell. Not even the maker will repair that. They like it that way. Bilk the consumer and pollute the planet.
Yes, planned obsolescence !