Murena One / Not working / How to get an answer from client support?

/e/OS Devices Murena
,
1

My Murena One has many dysfunctionalities since a few weeks/months (camera down + app lounge doesn’t work + very low + …) I am VERY impacted, even more since I am en independant worker and I need a valid phone for my work.
I tried to contact client services 10 days ago but zero answer, and I don’t see any other way to contact them appart from the contact form. Is there any number I can call, or email ? Has anyone had the same issue ?
I am from France.
Thank-you
Charlotte

Regain your privacy! Adopt /e/ the unGoogled mobile OS and online servicesphone

2

Pl can you send in the mail with detail of the issue to helpdesk@e.email if not done already. The team should be able to help you further on this and if unsatisfied arrange for a refund on the phone.

3

Thank-you, I didn’t since I didn’t know this email, thank-you I will adress them my issue, thanks again

4

Bonjour Charlotte,

Les problèmes avec votre Murena One ont ils été résolus ?

5

This topic was automatically closed after 179 days. New replies are no longer allowed.