Murena One turns off randomly, appears to be loose battery

Hi there. I purchased my Murena phone little over a month ago now, and I noticed today it started randomly shutting off. I looked online, and saw it suggested that the battery was loose, and can confirm by shaking the phone that that is likely the case. Is there any way for me to fix this, and if not, what do I do from here?

You can send the issue details in a mail to The team will help you with this.