New user - a tiny bit confused

[Cyberblast]

Hi everybody, hi e/os-team.

I am a new user of the murena.io cloud service and now I just signed up for this support forum.

I was just wandering, why is it when I sign up for the support forum, the forum emails (email confirmation) is delivered straight to the spam folder?!? That’s a bit weird.

BTW, where is a spam filter adjustment in murena.io?

Thanks and all the best!

[smu44]

Hi, and welcome here

Getting the forum emails in Spam is weird, indeed!

You can try this: https://doc.e.foundation/support-topics/bypass-false-positive-spam-filtering.

It could also help admins if you post back the spam cause:

• select one of the messages moved to spam
  – in 3-dot menu inside message display frame, select “Show Source”
  – copy all the X-Spam… or X-RSpamd… , obfuscate any private information, paste in an email to helpdesk@e.email
• alternatively, use “Forward as attachment” from 3-dot menu, to helpdesk@e.email
• thanks

[Cyberblast]

It seems that the e-foundation should put their own domain on the whitelist.