Nextcloud client is blocked

I have a 20 GB plan that i’ve bought in the black friday deals and was trying to set up the Nexcloud client on Linux Mint but i got the follow message “Access from the Nextcloud clients is blocket”. Can any one help. Thank you

As a paying customer you should submit the query using the Contact Us form if not already done.
The team would be able to help you further.
They usually respond within 7 - 10 days due to the number of requests

@rui.chambel did you have the account for a longer time and added the 20gb plan later, or is it newly registered with the bf deal?

if the latter, fill this checkmark in the web settings (and ping support that the default of this checkbox should be ‘checked’ for new accounts):

@tcecyk That was it. This is a old account that i upgraded to a paying plan.

Thank you very much for the help.