No contact despite numerous attempts. Poor customer service

/e/OS Devices Fairphone
1

Hi, I have been trying for over a week to get hold of return details for my handset I bought recently. I have emailed both helpdesks from my order/ payment address and my Murena email account. No replies to either contact attempt. This is very concerning since Murena claims to ‘care’ about it’s users. Any help sorting this out would be appreciated.
Ticket#9928168 and
Ticket#9928167
Ticket#9928002

Thanks Helen

2

Hi @HelenH I have passed on the details to the support team to check and revert to you on the helpdesk ticket. Be assured you will get a response.

3

Thank you I appreciate it

4

They have finally made contact I need to fill out a cancellation form and send it To the attention of Murena Retail SAS, aftersales@murena.com:
And return the phone to the address on the invoice.

Thanks for your help.

5

Thanks for the update @HelenH .

6

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