I bought a refurbished Samsung Galaxy S8 from esolutions.shop. Unfortunately, the phone had problems with the touch screen, so I contacted email@example.com. After an email exchange with their communication officer, I received a UPS label and sent back the phone, which according to the UPS tracking link arrived a few days later. So far, so good.
Since then I have not heard back from them. Has anyone had similar experience with bad support? How can I get information on the status of my ticket or my phone?
Hi, Sorry for the inconvenience. I guess you have already received the communication from the e_Phone support team on this issue as the issue was shared on the telegram support channel as well. Let me know in case there is still no response.
thank you for the repy. Yes I got a response from @eAnonyme on telegram. They promised to send me an update on my ticket later today. Once I receive an update on my ticket I will close this thread.
I have still not received any actual information regarding the state of my ticket. Three weeks ago, firstname.lastname@example.org promised me an update “shortly”, but I have not heard from them since. Could you please check what is going on?
Thank you very much for the update. Do you have an idea how long this will take?
The problem is that my old phone constantly crashes and I bought the /e/ phone as a replacement. Currently I can not even call anyone, so I need to get a working phone soon. I would also settle for a replacement phone.