No response from helpdesk

/e/OS Devices /e/OS SmartPhones
1

The story so far:

I bought a refurbished Samsung Galaxy S8 from esolutions.shop. Unfortunately, the phone had problems with the touch screen, so I contacted ephone_support@e.email. After an email exchange with their communication officer, I received a UPS label and sent back the phone, which according to the UPS tracking link arrived a few days later. So far, so good.

Since then I have not heard back from them. Has anyone had similar experience with bad support? How can I get information on the status of my ticket or my phone?

2

Hi, Sorry for the inconvenience. I guess you have already received the communication from the e_Phone support team on this issue as the issue was shared on the telegram support channel as well. Let me know in case there is still no response.

3

Hello Manoj,
thank you for the repy. Yes I got a response from @eAnonyme on telegram. They promised to send me an update on my ticket later today. Once I receive an update on my ticket I will close this thread.

4

I still have not received an update on my ticket, so this thread remains relevant.

5

I received an email with another promise for an update regarding my ticket.

6

Hello Manoj,
I have still not received any actual information regarding the state of my ticket. Three weeks ago, helpdesk@e.email promised me an update “shortly”, but I have not heard from them since. Could you please check what is going on?

7

Hi , pl can you send me the mail url…I have asked the team to check and respond but it would be helpful to have the link to the issue.

8

Hi, what do you mean by mail URL? My email address and those I communicated with?
Maybe the ticket number can also help you: Ticket#99480.

9

Thanks for sharing the ticket ID. The team is awaiting a response from the vendor. Have asked them to update the status

1 Like
10

Thank you very much for the update. Do you have an idea how long this will take?
The problem is that my old phone constantly crashes and I bought the /e/ phone as a replacement. Currently I can not even call anyone, so I need to get a working phone soon. I would also settle for a replacement phone.

11

Sorry for the inconvenience. Being cut of without a phone in today world can be a real problem …the team is checking on this and will be updating you ASAP.

1 Like
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Thank you. I am looking forward to any news.

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