Good day,
I recently stopped hearing any sound on my GS290 phone with /e/OS. 3.0.4-s-20250711508139-official-GS290.
When I receive calls, I hear no sound, and when I play music, I hear nothing. The music app is Poweramp. I’ve uninstalled it because I thought it might be related to Poweramp’s settings. It didn’t help.
If I receive a call and I feel the phone vibrate and I answer it, I can hear the caller speaking. There is sound through the phone plug.
Two years ago, I also had no sound from my phone for a while. I searched around at the time, and I seem to remember changing a setting, and then I got sound. I just don’t know what I changed, and I’m not sure if I remember correctly.
Can anyone advise me?
@aibd@kolkrabe
I checked: Settings > Sound > “Do Not Disturb” is off.
I checked all the sound settings using the same GS290 my wife owns. No differences.
But
You won’t believe it! I uninstalled the Mastodon app from my phone, and now I do hear the sound when I receive a text message, a Signal message, or a call.
Only… it only lasts for a second.
A little later:
And I briefly plugged a phone jack in and out of the phone.
After uninstalling Mastodon, I also uninstalled Jami, Tubular, and NetGuard—apps I had recently installed. Now I hear the ringtone or the sound of a music file for about 2 to 3 seconds.
And the earphone jack? Never mind @dirkjanl I see you did that I would fuss with the jack, they electrically disconnect the speaker when you inset the jack and reconnect when you remove, they sometime become oxidized.
As I said I don’t know the hardware for the GS290. If it is the jack sometimes it is oxidization and less likely it could be cold solder joints of the jack. Do you use a wired earbud often?
I do know that the phone is IP68, that means it has seals so disassembly should be observed closely. If the device does come apart easily a contact cleaner could be used. If you know a decent cell mechanic perhaps take it to him or her?
Don’t overlook the simplest thing, dust! A can of compressed and gentle use of a wooden toothpick perhaps. After cleaning perhaps a microscopic amount of silicon grease applied via the jack plug.
@Jets . I often use a wired headphone in the jack. Before I used a HIDIZS DAC over the mini usb, but that does not work anymore with the latest /e/OS updates. @aibd Yes, that is a good think you mention> a can of compressed air, used gentle.
That is for tomorrow. Thanks you all so far!
Cleaning it with compressed air didn’t solve the problem. Contact cleaner didn’t help either. Now I’m figuring out what to do: take it to the phone repair shop or buy a new phone.
I’ve chosen the easy route. I’m getting a used GS290 phone. GS (GigaSet) is a partner of /e/, and Murena sold the GS290 with the /e/OS preinstalled for a while. I’ll try flashing it myself on a hobby phone next year.
Thanks all for your help.
I would fuss with the jack, they electrically disconnect the speaker when you inset the jack and reconnect when you remove, they sometime become oxidized.