Notes app sync issues since v1.14 update

[chocobo]

Hello to All

I use /e/OS for more than 2 years now on a Samsung Galaxy S7. 1 month ago I updated from v1.13 to v1.14.

Since then, my notes in the Notes app do not sync anymore. The Notes app has been syncing natively since I use /e/. For other kinds of data, I use the Nextcloud app.

Now, new notes or modified ones get and keep a circled arrow - symbol that the app tries to sync without any success.

I’d be very happy to read insights from the community. Thanks to all who will take time to read.

Cheers

[tcecyk]

there’s no issue filed against the bug tracker that would fit your description yet - https://gitlab.e.foundation/e/backlog/-/issues/?label_name[]=%2Fe%2FOS%20Notes

Can you check if the Notes sync type is enabled in the phones murena account sync settings?

[chocobo]

Thanks for your message @tcecyk.

@tcecyk

there’s no issue filed against the bug tracker that would fit your description yet - https://gitlab.e.foundation/e/backlog/-/issues/?label_name[]=%2Fe%2FOS%20Notes

Actually the description of this bug looks similar to my problem.

I sometimes get a “Synchronisation Failure” popup message (see following picture) but when I try to tap “Plus”, it just disappears.

@tcecyk

Can you check if the Notes sync type is enabled in the phones murena account sync settings?

Yes, Notes app > Parameters > Sync is enabled.

But, in (System) Parameters > Accounts > [my_id / Murena.io] > Account Synchronisation:

• I discover that different apps/functions have not been syncing for as long as the Notes app (Agenda, Images & Videos, Mail, Apps parameters, Tasks). I believe it matches with the v1.14 upgrade.
• Tapping on “Sync now” on the Notes app does not change anything.

[tcecyk]

did you setup 2-factor-auth at any time? last I checked this could break sync

If not, I’d re-setup the murena account on the device. Make sure all the data is on the remote, then delete the account on the device and add again.

[chocobo]

The solution : (System) Parameters > Accounts > [id / Murena.io] > My Account > Parameters … and then there was a warning saying the system sync was deactivated

I re-activated it, reboot the phone, and then Notes app synced

Thanks for the guidance @tcecyk (no I did not setup 2-factor-auth, I guess the last upgrade deactivated the global sync for some reason).