OnePlus 7T stuck at bootloader screen on easyinstall

Using /e/OS Troubleshooting
1

Hi all,
I’m fairly new to all this. I purchased a OnePlus 7T (HD1900) which is normally supported by the easy installer. Problem is I get stuck after rebooting in bootloader. I upgraded to Android 12, then rollbacked to Android 11 thinking it could be the problem. But I still get the “timeoutThread” error in the logs.

The bootloader is unlocked. Adb and fastboot are installed on my computer. I run the last Linux Mint distro.

Can someone please help me?

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2

This was probably ok … the stable ROM available for Easy Installer according to https://images.ecloud.global/stable/hotdogb/ is at Android 11, R today. Having rolled back have you restarted the device in Android 11, R and checked it is working ok without adding a Google account ?

Might be best to check out the full log Howto troubleshoot issues with the easy-installer feel free to paste the log here.

3

hi @aibd and thank you for your answer.

i just tried again. The phone boots and works perfectly fine without adding a Google account -
but still no luck, here is the log
https://haste.tchncs.de/ezazoxebog.yaml

can you make some sense out of it?

4

here are my android version details https://ibb.co/VgYLHhV

5

Here, edited, are the final lines of your log

2023-05-12 18:47:20,329 INFO [JavaFX Application Thread] e.e.i.c.MainWindowController [null:-1] ResetNextButtonEventHandler()
2023-05-12 18:47:20,667 DEBUG [Thread-20] e.e.i.t.CommandExecutionTask [null:-1] updateParameters(), Parameters = {device_id=6c0623b5, fastboot_folder_path=/snap/easy-installer/32/easy-installer-linux-x64/bin/adb/}
2023-05-12 18:47:20,668 DEBUG [Thread-20] e.e.i.t.CommandExecutionTask [null:-1] getFullCmd(), full command =  [/snap/easy-installer/32/easy-installer-linux-x64/bin/scripts/reboot-fastboot.sh, 6c0623b5, /snap/easy-installer/32/easy-installer-linux-x64/bin/adb/]
2023-05-12 18:47:20,947 DEBUG [Thread-15] e.e.i.t.DownloadTask [null:-1] timeoutThread is over!
2023-05-12 18:47:42,289 INFO [JavaFX Application Thread] e.e.i.EasyInstaller [null:-1] stage is closing

I cannot explain this. [2]

As I understand it reboot-fastboot.sh [1] has the simple job of reboot bootloader but this fails to happen be able to move forward.

Perhaps someone more familiar can provide an explanation.

[1] https://gitlab.e.foundation/e/devices/easy-installer/-/blob/master/flash-scripts/linux/reboot-fastboot.sh

[2] Interesting, compare this thread PC can't find OnePlus 7T driver during bootloader mode

6

Do you think it could be a driver issue? The device id is displayed when I prompt fastboot devices in terminal

Do you think I could try to install it manually? However, it says in the documentation that I should have Android 12 installed… Weird, don’t you think ? https://doc.e.foundation/devices/hotdogb/install

7

No, not on Linux ! Furthermore, now that I review the other case we see

I replied with a suggestion to rule out drivers … but the phone is reported to be already in bootloader but stuck.

@comlag does your device react, as if moving to bootloader / fastboot mode as Easy Installer collapses? Edit, you already said in your OP “after rebooting in bootloader”.

Android 12 is correct. The stable Android 12, S build used by Easy Installer was reported in the pipeline, but the dev version we see is released at Android 12, S: https://images.ecloud.global/dev/hotdogb/

Yes, take your time to read the instructions 3 times :smile: … feel free to ask.