Update Dec 6th
This week’s update:
- Second attempt has been made on Monday, but didn’t succeed. Then we faced additional delays from the consulting company that is helping us on the recovery. They recommended a software upgrade that we did on Wednesday to solve the issue. Unfortunately that forced us to schedule and prepare a new full scan, which has started today morning. It is expected to run for ~5 days. Then we will make a new attempt to access the filesystem.
- Backup restoration is not fully complete yet unfortunately. On Dec 16th, we will start to send individual download links to available backups archives to users.
ETA for full service restoration cannot be given yet.
Update Dec 12th
The new file storage cluster scanning/analysis has completed on the 10th. The consulting company that is helping us on the recovery will be able to assist on the next steps starting from tomorrow the 13th. We will update tomorrow if there are significant news to share.