Hi, I’m a DIY /e/OS user (not a Murena paying customer).
When I try to reset my password via murena.io, the reset email never arrives to my recovery email (checked spam, promotions, all folders). I’ve been locked out since doing a wipe on my PC.
I urgently need access because I also need the recovery email to reset my WhatsApp 2FA PIN, and I’m running out of time (7-day window).
I already sent an email to helpdesk@murena.com today but haven’t received a reply yet.
@Manoj Could you please help me check my account status? Any assistance would be greatly appreciated.