Password reset email not received

Dear community and team,

I recently installed /e/ on my phone (creating ecloud account, etc…) and everything is working fine on the phone. But when trying to reset my password through, I can read that an reset email has been sent to my email address but never receive any email.

I checked both my on my phone and my alternative email address, no email in “received” folder nor in my “spam” folder.

Is there sonmething I could do to solve this?

Should you need any further details regarding this issue, please do not hesitate to ask!

Thank you very much!


Regain your privacy! Adopt /e/ the unGoogled mobile OS and online servicesphone

Hello, welcome in the forum :slight_smile:

To successfully login or reset your password, you have to enter your full address in lowercase.

You can find some informations about the account here.

Thanks VERY MUCH. It was not obvious to add to the user name.

I had the very same problem, but now it’ s solved.

Thanks again

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