Phone crashes after Update

[mathias.schmidt]

Hello!

I’m not a big mobile phone expert, but I managed to install /e/OS about 1.5 years ago. Since then, everything has worked wonderfully. Until today…

I use the Samsung S10 (beyond1lte) and until this morning I had version v3.0.4-t. This morning I got a notification that there was an update available. I downloaded the update via Wi-Fi, but couldn’t install it right away because the battery was only 25% full. At home, I plugged the phone into the power supply and was then able to start the update. Unfortunately, I didn’t pay any further attention to it. At some point, I noticed that the progress bar had stopped moving. (Stupidly, I didn’t take a photo of it ) There was a large “e” and a progress bar

was about 2/3 full. The phone was plugged in the whole time. I tried to restart it by pressing and holding the power button. Nothing happened. Then I pressed the power button for about 20 (?) seconds. Now the screen changed, it turned completely white and a message appeared at the end. I took a photo of it (finally) and am attaching the screenshots here.

Can anyone help me get my phone working again? And how can I get a properly functioning update?

Many thanks!

Regain your privacy! Adopt /e/OS the deGoogled mobile OS and online services

[tcecyk]

there’s been a “beyond1lte” report similar to yours in the current feedback thread - Feedback for v3.1.1 - #76 by nicosg

those users replied after restart the process would finish sucessfully

[mathias.schmidt]

Hi tcecyk,

thanks a LOT for your reply. I will take a look immediately after my answer to you. BUT the problem has been resolved. Since I could not shut down the phone anymore I left the phone alone for about 20 hours? My idea was to wait until the battery is off and to restart the phone this way. But MAGICALLY when I now look at my phone… after reconnecting to power and switching the phone on (please be aware… I left the phone running yesterday. But now it was off?), well, after switching the phone on it started flawlesly and everything looks fine. Looking for the OS number shows the actual update is up and running?!?

I don’t get it. But… hey, it is up and running. Don’t need anymore yet. Again thank you very much for everyone looking into my post and thank you very much, tcecyk for pointing me to this thread.