Problems to recharge S9+ for the first time

veroandi · March 7, 2020, 1:16pm

Hello !

I’ve bought an S9+ /e/ mobile this week and received it yesterday.
When charging it for the first time, everything I see is this screen and a bip sound :

https://ibb.co/MCGVKyL

What should I do? It doesn’t charge at all.

archje · March 7, 2020, 1:41pm

Does that mean a refurbished “star2lte” with /e/ pre-installed by the /e/ foundation?
Do you’ve the possibility to try a different charger plug and a different USB-C cable?

veroandi · March 7, 2020, 2:00pm

Blockquote Does that mean a refurbished “star2lte” with /e/ pre-installed by the /e/ foundation?

Yes

Blockquote Do you’ve the possibility to try a different charger plug and a different USB-C cable?

I will try it, thanks

alexis · March 8, 2020, 3:12pm

Hi @veroandi
Apologies for this issue.
This is a conflict with the device humidity sensor. As mentionned by @archje please try with another USB cable to resolve the problem.
Best regards.
Alexis

veroandi · March 22, 2020, 4:33pm

Hi !

I tried with another USB cable and it works, thanks. So it seems that the cable sent with the mobile wasn’t working. Have anyone else had problems with the cable ?

archje · March 22, 2020, 8:03pm

I frequently test and flash custom ROMS. Again and again I experience that a USB cable that worked on device A doesn’t work on device B. Since I’ve made this experience several times, I know how to help myself quickly.