Problems to recharge S9+ for the first time

Hello !

I’ve bought an S9+ /e/ mobile this week and received it yesterday.
When charging it for the first time, everything I see is this screen and a bip sound :

What should I do? It doesn’t charge at all. :frowning:

  1. Does that mean a refurbished “star2lte” with /e/ pre-installed by the /e/ foundation?

  2. Do you’ve the possibility to try a different charger plug and a different USB-C cable?

Blockquote Does that mean a refurbished “star2lte” with /e/ pre-installed by the /e/ foundation?

Yes

Blockquote Do you’ve the possibility to try a different charger plug and a different USB-C cable?

I will try it, thanks :slight_smile:

Hi @veroandi
Apologies for this issue.
This is a conflict with the device humidity sensor. As mentionned by @archje please try with another USB cable to resolve the problem.
Best regards.
Alexis

Hi !

I tried with another USB cable and it works, thanks. :slight_smile: So it seems that the cable sent with the mobile wasn’t working. Have anyone else had problems with the cable ?

I frequently test and flash custom ROMS. Again and again I experience that a USB cable that worked on device A doesn’t work on device B. Since I’ve made this experience several times, I know how to help myself quickly.