Hi @jc6 pl can you recheck if you send the details to the team on the firstname.lastname@example.org ID. The team mentions they are awaiting a response and will contact you again for the details. I checked the thread and the last mail is the one from the support team asking to send some details. You can respond on the same thread. Also check if you used a different email ID to send your reply.
Thanks for sending in the details. Can see your email on the support channel. The team will get back to you ASAP. With the weekend having started there might be a slight delay in the response but be assured the team will respond.
Just got the refund response, have to say I’m disappointed.
I paid $379.99 each for 2 phones plus $33.33 shipping for a total of $793.31, and I was only refunded $300 leaving me a $493.31 loss. Ouch.
The reasons given were that one phone was in mint condition but the battery was a little low, the other phone had a small scratch on the back (had this when I got it, but apparently wasn’t enough of an issue to warrant a reduction in sale price) and the back was supposed curved which I never saw.