I purchased two Samsung S9’s last year (from the /e/ store with /e/ preloaded), and like others, I am now having to move to another phone due to VoLTE not working.
According to the link below, I understand some customers in this same situation have asked for and received full refunds for their S9’s.
I submitted my phone information for a refund for both my S9’s to helpdesk@e.email a few days ago and have yet to receive any response.
I would appreciate if someone could update me on the status of my request.
Ps. Special thanks to @impaul and @Ebs for their efforts on this.