We apologize for the outage over the last 10 days. While the services are being restored we have not been able to restore all that were impacted. Besides the forum the helpdesk has also been inundated with emails from concerned users.We are working on responding to all mails on the helpdesk as well.
We have been sharing updates based on when a test was successful, or when we were about to release any feature for users. As I understand some users are asking about ‘we are working’ messages as well to assure that progress is being made and we have not hit any bottleneck. We will take this as a learning for the future.
On the question of users planning to abandon using Murena services, we understand and respect your decision. From our side we will be using this incident as a learning experience though a painful one. Improvements have already been made in some areas for example the download speeds of the images has enhanced.
There are some errors still being reported by users, which are being reported to the teams and solutions being devised for them. For example, the soft error message coming up is with the infra team to resolve.Or individual email accounts still not working. You can DM me your email ID in case you are not receiving any emails and I can have the infra teams check the reason.
While we appreciate your positive and constructive feedback, we would request users to refrain from personal attacks. Use of abusive language in emails on the forum or helpdesk is not required to convey your point.
Again, we are thankful for the hundreds of emails of encouragement and advice we have received over the last couple of days. We continue to work on closing out the last issues pending.
The status of various services as of today is as under:
- Email sending and receive enabled for all users. Accessible using desktop clients like Thunderbird. Access through webmail is not possible for now. Team working on resolving web access
- Calendar and Contact: To be available for all users by 18 Oct
- App lounge :- Open Source download not working. At present, we do not have an ETA on restoration of service.
- Murena Cloud : Documents and image access we should have an ETA by end of this week.
We will update later during the day as more inputs come in.