We are facing a service disruption on our online services. The team is fully working on it to have it back as soon as possible. We do not have an ETA as yet when the services will be fully restored. We will be regularly communicating on the status during the day on the forum and through our channels.
Read Gaël update on the outage
Regain your privacy! Adopt /e/OS the deGoogled mobile OS and online services
/e/ Servers are being down a lot these days. Are they subject to DoS attack ?
Hi, Curious to know why no announcement for current outage of murena workspace? Murena Cloud and email not working.
Regain your privacy! Adopt /e/OS the deGoogled mobile OS and online services
You just missed this one
Regarding the current downtime I got a question that is very urgent to me:
Will my E-Mails during your current downtime be received?
I struggle cause I’m currently in an important process and can’t sync my E-Mails via IMAP nor can access the webmail application.
Thanks für your work and all the best.
What the hell are you talking about ?
The murena Teams made an anouncement. My DoS hypothetis was disproof.
Ah, thank you for that.
I wonder what storage infrastructure they’re using. I use ZFS (Zettabyte File System) on Zorin Linux and it’s so robust that I’ve had a mirrored drive go bad, and the machine just kept going. I dropped in a new drive, attached it to the ZFS pool, the drive resilvered (repopulated with data from the other drives), I did a drive scrub to ensure the drive was good, and all was back in operation.
Since no one gave an answer to the question @random asked yet, I would like to ask it again in a different way: Some people might use their murena mail account for important mails. What if we are expecting important mails to our murena mail account? Will they be there once the servers are running again? @Manoj if I see this correctly the servers are down at least for 24 hours and there is still no ETA for when the servers will be restored? So, this must be something really serious and we probably should start calling everyone we expect Emails from and find an alternative platform to murena, right?
Is ist possible to upgrade the phone while murena site is down? Or must there be a connection to one`s account during the upgrade process?
No. As per Gael’s announcement the OTA servers are down as well.
there is no needed connexion to your account for an update or upgrade,
But not only some Murena servers are out, also some /e/ servers are out for the moment,
that’s why update and upgrade are temporary impossible…
Thanks for your quick reply - so better wait with my upgrade -?
I‘m using Murena Email as my main address for my business. So with the announcement of @GaelDuval that the mail servers will be restored by Thursday Oct 10th. I‘m basically fucked.
It’s tough for me to stay constructive in that case. This is an absolute no go. As a service provider you have to have an instant replacement for important systems like mail.
Not speaking of the fact that I cannot access any of my files. Which would be, funnily enough, pretty important right now.
What did I learn?
OK I haven’t seen the information about 10 October, yet. Given the fact that this is a crucial information for anyone who depends on the mail service like you and me, it’s a joke that they hid it in a comment under @GaelDuval’s post. Another proof that the murena project is a complete failure.
I am hoping that maybe October 10th is the “no later than…” date; and that they are making every attempt to restore email service before that date. These are the kinds of scenarios where one cannot really afford to over promise.
Here is the source :
Update Oct 7th
- we have an ETA for the mail service @murena.io/@e.email on Thursday 10/10 morning CET.
Really difficult to justify using murena as my main mail for the future with those updates…
There is still the question what happens with Mails sent to the adress while the Service is down? This is quite important to know!
I understand that technical solutions are tied to a tight budget, and Murena does not swim in money. But this is on multiple levels not acceptabel for an paid service.
This outtages could inflict damage on people relying on Murenas services, may it be using it for commercial purposes or cutting private persons from email communication and possible 2factor logins etc.
Also I don’t understand why on a technical level this outtages affects multiple services which have nothing to do with each other. Why does the OTA infra drags down the mail services? Where is the redundancy and the failover concept? Why does my phone complain multiple times a day, that it can’t authenticate against Murenas servers? (I understand that, but normal users will be like ‘?’)
I don’t know the scale of the Murena infrastructure, but an outtage this long with no concrete ETA sounds like you are copying data from backup, which is the last line of defence in IT and i don’t like that happening in a production system.
I won’t ditch Murena, I knew 3 years ago that there might be some hoops to jump through, but I hope this particular hoop will not needed to be jumped through again.
My conclusion for now would be to migrate Calendar/Contacts/etc. away from murena, which I’d rather not do. Please give us a proper post mortem and provide us a concept that this won’t happen again to gain back trust.
Internet consensus to me seems to be that when the target email server can’t be reached, there will be a period of retrying (depending on individual setup of systems involved), then emails in question should be bounced back to the sender with an “undeliverable” message.
(Apart from emails which simply get lost on the way because email as a system doesn’t guarantee delivery, but luckily this is so rare we tend to ignore this.)
Perhaps they should stick with the OS and look for experienced partners for anything else.
Cloud essentially disqualified itself with a data leak between users back then, email essentially disqualifies itself now with an announced outage for days.
But it would not be very mindful to simply bash either. Outages happen at other places, too. The well-known cloud behemoths all had their cloud outages … sometimes with data loss … for their business customers. And who on earth still buys Samsung phones after their batteries blew up?
If you boycott every offering forever for a past failure you are bound to end up in a corner without acceptable offerings.
In the end things seem to work until they at some point simply don’t. You can only try to adjust your resilience towards this.
(Disclaimer: I use neither Murena cloud nor email.)