In the very first update Gaël put out the reason behind the outage. There was a failure in one of the storage disks. This was because we had infra which was old and scheduled to be upgraded.
Unfortunately the outage hit us and damaged a few of the disks.
There is no way we can predict if there has been any data loss in that sector. There may be or there may be not a loss of data. Unless the team fully gets that data back we will not be able to get a correct picture. As you may be aware, we depend on the contributions from users for our infra. Needless to say we are not flush with funds. On the other hand we do have a huge number of users who avail our services free of cost. Some of the paying users have closed their accounts because of this outage. We do not blame them.
If anyone wants to cast aspersions on the management there is nothing that I or anyone can do. /e/OS is an attempt to get rid of the tyranny of big tech. We continue in our humble way of working towards that goal. We have upgraded our systems now. Data and services are being restored one by one. The team has with the resources available to it worked day and night to reach this status. We will continue with our efforts.