Not a word about the outage in the news mail tho? Seems kinda unserious.
1 Like
I think it has to be accepted that an independent small enterprise like Murena can not have the endless resources of Google and have many redundant systems running as back-up.
I believe the everybody in the team did his utmost to get everything back to work as quick and as reliable as possible.
I will keep supporting them!
15 Likes
It really is a personal judgement call; and I donāt really intend to sway anyone one way or the other but I find a lot of the conversations around āthey donāt have the resources of one of the big 5 tech companiesā or āeven microsoft has outagesā; a bitā¦ oversimplifiedā¦
Iāve been using independent small non-profits, coops and enterprises for an email host for years if not decades. This isnāt congruous with my experiences with other small scrappy providers.
AND Iād encourage folks to judge them by the standards of the other peers of their size out in the privacy community; and against factors they can control right now, like the quality of their communication; the quality of their response to the situation.
1 Like
Hi,
Although I have checked that I am able to receive emails, a notification from the account manager still appears. It says, with respect to my @e.mail address, āSoftware error (maximum retrys reached)ā (translated from spanish). Same notification error for Webmail and Contacts. Is it OK to received these notifications or is it related to other services still not running?
Nevertheless, I appreciate the hard work from the Murena team and sure, all the services will become stronger than before.
Best regards,
JesĆŗs
1 Like
Update 18 Oct :
Status of each service :
- Email: fully working, but accessible only through desktop clients like Thunderbird- to configure a desktop client you can use this guide Create a free Murena Workspace account
- Murena cloud (only calendar, contact, password and webmail): ETA later today, or on Monday
- App Lounge: fully working now
- OTA device build download: fully working now
- File /drive access - WIP we will share an ETA
10 Likes
No ETA for Files / Drive availability?
When you say password, do you mean the spot password manager will be restored?
This was answered already to you. Itās a browser issue which will be fixed with /e/OS version 2.5.
You already ackowledged as much ā¦
To know when /e/OS 2.5 might be released, please keep an eye on the weekly development updates in Topics tagged development-updates
1 Like
- File /drive access - WIP we will share an ETA ASAP.
The whole team is testing these features to ensure there are no issues before release to all. Will keep updating based on inputs I receive.
6 Likes
Firstly, this is my own personal opinion, as I donāt work for any companies or projects I mention.
For those of you that were seriously impacted by this outage, you can install an application called syncthing on your Fairphone, which will allow you to automatically sync & backup files between your home pc and other devices.
It is also offered on a device called FreedomBox, from Olimex (at least in Europe), which is what I use, itās a simple ARM single board computer which, with syncthing, you can setup your own private cloud storage, that can be accessed anywhere in the world (well at least the countries Iāve been).
4 Likes
While I guess most of the affected users are thinking about future handling of this and considering cloud alternatives, I think the most serious harm was done by the email outage.
How to handle something like that?
1 Like
Hi everyone,
I use free Murena for my personal life and I was about to go for a paid account for my professional life when the outage occurredā¦
- When do you think new subscriptions will be possible ?
- What does this outage tell us about Murenaās long term technical reliability ? Iām a simple user, not very familiar with the field, and I canāt decide whether or not this failure can be seen as proof of deep technical weakness.
- Do you think this breakdown could be commercially fatal for Murena? Even if the technical problems are solved, I donāt want to have to move everything following a closure of Murena (which would be very sad), especially to change my pro mail adress. Iām aware that this question is a bit performative, and difficult to answer, but if thereās a clear trend (one way or the other), Iād like to know about it.
1 Like
I donāt think it tells us much about that. All the dealings I have had with /e/ staff indicate they are very good technically, and deeply committed to making /e/ work. The restoration of the email service took time, but was accomplished successfully and, as afar as a I can tell, without any incoming mail being lost.
4 Likes
My work email is provided by a government managed account and my personal one is self hosted/retrieved via email forwarding.
This is really interesting as it happened at a point where they were about to do a platform migration, and part of the explanation for the long restoration time is because theyāve brought this migration forwards.
This tells us that Murena had made long term plans, understood the limits of the existing infrastructure, and also had disaster recovery procedures in place. Beyond that, we canāt infer much else. Maybe in a while thereāll be a statement of ālessons learnedā where a more robust argument can be made.
11 Likes
I too am affected by the drop in murena services. But I am convinced that the murena team is doing its best to fix the problem. Letās be honest with ourselves, no one would want to be in the situation of the murena team right now because of the great responsibility they have. About the lack of information, if the murena team has to spend time answering to each one of us, it is time that they cannot spend to solve the problem.
I also have confidence in them that when it is solved they will be able to develop an adequate plan for these situations.
9 Likes
Are we on schedule for 21st October?
I
Just a sidenote: in my case the calendar and task stuff is the most important and frustrating.
1 Like
The only real lesson is simple, we did not plan well, we let things slide and we did not test our strategy, or worse, we did not have a strategy.
Reason I write this is, because it is in everyās IT-Admin/Department responsibly to be prepared and test for cases like this.
Age never comes sudden!
1 Like
The situation is comically bad. I appreciate the efforts of the technical staff, but Iām slowly out of good faith.
After this many days and almost no background info on the details of the incident, one could get really troubled about the state of Murena, as its clearly not only a technical issue but an management issue.
Is the Murena drive data now completely lost or corrupted? Complete tape to disk restore would have been finished by now, which suggest to me there is either a problem with the backup data or there is still no hardware replacement.
And also from the business point of view: Why is there no on site hardware maintenance contract for the hardware? ānormallyā you have something like that to be operational again within one or two workdays as your support contractor should have every FRU on storage.
Thatās no vodoo, in IT you always have to have some sort of plan for the worst case, hardware failure is normal and expected to happen, so you plan your hardware refresh cycle accordingly and/or have maintenance contracts for the critical hardware. I donāt understand why the Murena infrastructure is planned in a way that an outtage could endure so long. There is still no ETA for Murena driveā¦ As I said Iām fully expecting to loose the data now.
Iām noticing it just now, but nowhere was ābackupā mentioned anywhere? Is there a full backup of all users data? āNormallyā you would expect in PR talk to hear: āno worries, in the worst case we have a full backup of everythingā.
Sorry for the harsh words, but data privacy is worth shit if the data security/availability is lost.
3 Likes